Service Shop Floor Lead

The INSC Lead will be a shop floor lead who operates and addresses daily business, demonstrates standard work practices, identifies areas of improvement, and provides aid/resources where special efforts are required. There must be a full knowledge and expertise of all Geoprobe® equipment, shop floor One Note, and SAP data entry. In addition, the individual must have effective communication skills with the trust and confidence of current and future team members.

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• Provide leadership to team members
  • Demonstrate and teach standard practices
  • Identify areas for improvement and work to implement changes, problem-solve issues that arise
  • Coordinate work assignments
  • Keep Shop One Note Updated
  • Ensure “steps to successful service projects” are followed
• Ownership/Passion for Excellence
  • Ensure deadlines are met
  • Determine appropriate staffing to meet customer needs - provide coverage from 8am – 5pm
  • Accountable for achieving minimum billable shop hours
  • Expected hours are 45/week.
• Communication
  • Communicate with customers about projects
  • Develop an environment where feedback is used to make better decisions as a group.
  • Provide concise, factual verbal activity reports regarding performance and productivity
  • Communicate shop project status at company wide Monday Morning Meeting and Tuesday Service meeting. Ensure slides are updated.
• Back-up Support to Service Manager
  • Provides department all leadership for the team in the Service Manager’s absence

• Hands-on with strong electronic and mechanical skills
• Decisive - able to learn and grow from mistakes
• Leader/Team player - effectively supports others to bring out their best
• Strong computer skills
• Effective communication skills - both written and verbal
• Ability to organize and prioritize, with strong attention to detail

Note:

This position will not be responsible for hiring/firing personnel, personnel performance reviews/wage adjustments or disciplinary actions. However, the lead will keep the service director informed on personnel updates or issues.

• 401(k)
• Health Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Profit Sharing

Geoprobe Systems® is an Equal Opportunity Employer.