Front End Supervisor

Overview

As a Supervisor, you support the management team in growing our company brand, support store operations, and help build a sales and service culture to deliver best‑in‑class service. You will lead a team in merchandising, front‑end operations, and sales to meet key performance metrics.

• Deliver outstanding customer service by leading by example and fostering a welcoming store atmosphere.
• Supervise team members, support training, and coach peers to improve product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe, compliant environment.
• Maintain store safety and cleanliness standards across the store.
• Perform additional duties as assigned.

• High school diploma or equivalent (preferred).
• 1‑3 years of retail experience, including 1+ year in a supervisory role.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with point‑of‑sale systems and inventory management software.
• Ability to work a flexible schedule, including evenings and weekends.

• Age 21 years or older.
• Walk, bend, and be on feet for 8‑10 hours a day.
• Safely lift, load, and handle cases and pallets.
• Climb ladders and lift 50 lb. overhead repeatedly.
• May be exposed to various outdoor weather conditions during the workday.

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, pre‑tax commuter benefits
• Disability & life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development & product training, consumer classes, and more

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process.

Compensation may vary based on market location, job‑related knowledge, skills, and/or experience. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.