Junior Sales Liaison

Junior Sales Liaison

Location:

IN-Indianapolis, US Contract Type:
Regular Full-Time Area: SALES

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

Summary:

The Junior Sales Liaison supports the commercial team by ensuring smooth coordination between clients, Sales, S&OP, Customer Service, Quality, Supply Chain, and Operations. This role focuses on operational execution, accurate communication, and internal alignment. The position helps maintain day-to-day account activities, supports Key Account Managers (KAMs) and Manager Sales Liaisons, and contributes to the overall customer experience and commercial performance.

• Client Relationship & Account Support
• Act as a daily operational point of contact for clients, ensuring timely responses and smooth onboarding.
• Maintain professional working relationships with client operational stakeholders.
• Provide administrative and coordination support to KAMs and Manager Sales Liaisons, including CRM updates and follow-ups.
• Sales & S&OP Coordination
• Support forecast updates, pipeline visibility, and demand accuracy for S&OP processes.
• Participate in internal meetings to align on supply availability and customer needs.
• Help improve CRM data quality, contract documentation, and basic sales reporting.
• Operational Coordination & Supply Chain Alignment
• Coordinate with Customer Service to ensure accurate Purchase Orders and on-time delivery.
• Assist Quality Assurance with routine quality documentation and client requests.
• Support logistics, product availability monitoring, and internal communication on supply risks.
• Account Growth, Renewal & Engagement
• Identify simple growth opportunities and escalate to the commercial team.
• Support the preparation of business reviews and contract renewals.
• Maintain awareness of client program changes that may affect demand.
• Scientific & Technical Feedback Routing
• Capture client feedback and route scientific or technical questions to internal experts.
• Monitor follow-up status to ensure closure of client requests.
• Internal Collaboration & Development
• Collaborate across Sales, Quality, Supply Chain, and Operations to ensure aligned client support.
• Participate in internal projects and training to build commercial and operational capabilities.

Additional Responsibilities:

• Maintain CRM accuracy and assist with documentation.
• Prepare basic client materials (summaries, schedules, reports).
• Support internal follow-ups across Sales, Quality, Supply Chain, S&OP and Customer Service.
• Contribute to process and communication improvements.
• Provide backup support to other Sales Liaisons when needed.

Knowledge, Skills, and Abilities:

• Strong communication and organizational skills.
• Attention to detail and ability to manage multiple tasks.
• Basic understanding of supply chain, orders, or quality processes (training provided).
• Ability to learn CRM and ERP tools; good Excel/PowerPoint skills.
• Problem-solving mindset and willingness to escalate issues.
• Team player, comfortable in a fast-paced environment.

Education and Experience:

• Bachelor's degree preferred (Business, Life Sciences, Supply Chain, or related).
• Experience in pharma/biotech or CRM/ERP systems is a plus.
• Minimum 2 years of experience in customer service, sales support, or operations.

Occupational Demands:

• Work is performed in an office environment with exposure to electrical office equipment.
• Frequently sits for 6-8 hours per day.
• Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
• Frequently walks.
• Occasionally bends and twists neck.
• Light to moderate lifting and carrying objects with a maximum lift of 25lbs.
• Able to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.
• Frequently interacts with others, relates sensitive information to diverse groups.
• Ability to apply abstract principles to solve complex conceptual issues.
• Performs a wide range of complex tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence.

Location:

NORTH AMERICA : USA : IN-Indianapolis:

USSATURN - Indianapolis IN-Madison Ave-AC