Inside Sales, Customer Service Professional

Inside Customer Service Pro - Make $18-21/hr + Bonus

Are you the kind of person who can juggle multiple tasks while keeping customers happy? Do you take pride in being the go-to person who keeps everything running smoothly? At Honest Abe Roofing, we need an ambitious customer service professional who can handle our busy call center, manage our sales pipeline, and keep our crews moving.

What You'll Be Doing:

• Own our customer pipeline from first call to final inspection
• Be the friendly voice answering calls and converting them into appointments
• Track every lead in our CRM with military precision
• Send welcome packets and follow-up materials to new customers
• Keep our sales team's calendars full and organized
• Handle all the paperwork: estimates, contracts, and project files
• Run and manage our follow-up campaigns (emails, texts, and mailers)
• Turn problems into solutions before they become headaches

Measures of Success:

• Track daily call volume and conversion rates
• Manage multiple projects at once without dropping the ball
• Keep pipeline data updated and accurate
• Hit weekly appointment-setting targets
• Maintain high customer satisfaction scores

What's In It For You:

• Solid starting pay: $18-21/hr based on experience
• Full benefits package:
  Medical, dental, and vision
• Regular hours:
  Monday-Friday, 8am-4pm
• Real growth potential in a company that's expanding
• Learn the roofing business from the ground up
• Join a team that treats you like family

What You Need to Bring:

• High school diploma (minimum)
• Previous customer service experience (construction industry a plus)
• Previous inside sales experience handling inbound and outbound sales (Preferred)
• Sharp computer skills - especially Microsoft Office
• Experience with CRM systems is a big plus
• Rock-solid phone manner that puts customers at ease
• The drive to get things done right the first time
• A can-do attitude that doesn't quit when things get busy

Must-Have Traits:

• Detail-obsessed - nothing slips through the cracks
• Born organizer - you love creating order from chaos
• People person - you genuinely enjoy helping customers
• Problem solver - you find solutions without being asked
• Team player - you pitch in wherever needed
• High energy - you bring your A-game every day

Ready to Join the Team? Email us your resume and cover letter. Include:

• A short story about how you juggled multiple urgent tasks and kept everything moving
• Your expected hourly rate
• When you could start

Send to: w

* Note:

This is a busy office - email applications only, no phone calls please.*

Compensation: $17.00 - $20.00 per hour

Honest Abe Roofing has been installing, repairing, and maintaining residential roofs since 2005. It is our goal to bring a customer service focus to the roofing industry. We are aware that we are providing a very important and necessary service to many homes, so we work incredibly hard to provide the best possible roofing at the most competitive pricing. All of our customers are very important to us, and we want to give them a perfect roof to protect their home and keep them comfortable.

Our Mission is to be the world's most professional and respected roofing company. We do this by creating a culture that supports our team members so they can provide superior customer service. Join the world's most professional and respected roofing company!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Honest Abe Roofing Corporate.