Sales Associate

Car Max is seeking a Sales Associate to deliver a transparent, no-haggle car-buying experience in our Richmond store. You'll greet and engage customers, assess needs, and present vehicle options clearly, using our digital tools and extensive inventory. Partner with finance to support in-house financing and protection plans, and guide customers through test drives, paperwork, and purchase. You'll work in a collaborative, integrity-driven culture that values respect, inclusion, and continual improvement, with structured training, clear career paths, and advancement across sales, service, and corporate roles in a stable, nationwide brand.

Responsibilities

• Greet and engage customers, understanding their vehicle needs and budget
• Guide customers through Car
• Max's no-haggle sales process
• Present vehicle options, features, and history reports clearly and honestly
• Support customers with financing and protection plan options
• Maintain product knowledge of inventory, pricing, and promotions
• Use digital tools and CRM systems to track leads and follow-ups
• Collaborate with teammates and service departments for a smooth experience
• Meet or exceed individual and store sales and customer satisfaction goals
• Assist with test drives, delivery, and paperwork accuracy
• Uphold Car
• Max standards for integrity, safety, and store appearance

Required Skills

• Customer service
• Retail sales
• Automotive product knowledge
• Point-of-sale systems
• CRM software
• Digital sales tools
• Consultative selling
• Basic financing concepts
• Written and verbal communication
• Time management