Licensed Security Supervisor

Retail Security Supervisor

We are seeking a Retail Security Supervisor to lead and support our on-site security team. This role is responsible for ensuring a safe, secure, and welcoming environment for customers, employees, and vendors while delivering excellent customer service and strong team leadership.

Benefits include medical, dental, vision, and short-term disability insurance; 401(k) with company support; paid time off; employee discounts (retail, dining, entertainment);
Employee Assistance Program (EAP): counseling, financial, legal, and wellness support; focus on work-life balance and employee well-being.

• Team Leadership & Supervision
• Supervise, coach, and support Security Officers and Shift Leads
• Manage performance, including coaching and corrective actions when needed
• Assist with hiring, training, and ongoing development of staff
• Ensure proper scheduling, coverage, and accurate timekeeping

• Security Operations
• Oversee daily security operations and ensure compliance with post orders and company policies
• Conduct site patrols and inspections to maintain safety standards
• Ensure reports, logs, and documentation are completed accurately and on time
• Respond to incidents, emergencies, and alarms; coordinate with local authorities as needed

• Safety & Systems Management
• Monitor and support the use of security systems (CCTV, alarms, fire panels, access control, elevators)
• Ensure all equipment and company vehicles are maintained and functioning properly
• Maintain knowledge of emergency procedures and enforce safety protocols

• Client & Communication
• Build strong relationships with mall management, tenants, and local police/fire departments
• Communicate regularly with the Operations Manager regarding team and site performance
• Provide excellent customer service through professional interactions with all visitors

Required:

• Prior security experience with supervisory or leadership responsibilities
• Knowledge of security operations, procedures, and safety practices
• Ability to obtain and maintain required security licenses/certifications
• Strong written and verbal communication skills (report writing required)
• Ability to remain calm and professional in high-pressure situations

Skills &

Competencies:

• Proven leadership and team management skills
• Strong customer service mindset
• Ability to multitask, stay organized, and prioritize effectively
• Comfortable using security systems and standard office equipment
• Reliable, adaptable, and detail-oriented
• Strong interpersonal skills with the ability to work across diverse groups

Work Environment:
This is a hands-on leadership role requiring time spent both supervising staff and actively participating in security operations, including patrols and incident response.

Additional Information:
This role requires professionalism, reliability, and adherence to all company policies and safety standards. Duties may vary based on business needs. Valid Driver's License. 2+ years Security/Supervisory experience.