Beginnings Program Facilitator

This full-time position is based around the Indianapolis area, the general range for this position is $22-$25/hr. and includes full benefits (below):

The New Beginnings Program Facilitator follows and delivers the curriculum of the New Beginnings Program (NBP) and manages a caseload of NBP participants. The Facilitator directly coordinates with the assigned NB Coach and/or NB Follow Along Coach. Additional duties include identifying service events in the community and working with the leadership team to facilitate activities for training hourly employees in the program in order to improve employability.

The Facilitator will also ensure accurate accounting of graduation records in their assigned region. There are no direct reports for this role.

Example Duties and Activities

Facilitation and Program Outcomes

• Acts as the first point of contact for delivering lesson plans, identifying barriers through classroom relationships, and creating a safe environment for discussions. Informs Coaches of any and all identified barriers related to their caseloads.

• Networks with community members to identify potential service events for NBP participants.

• Coordinates and organizes all pro-social and community service events.

• Leads regional graduation requirement confirmation to identify who will be graduating.

• Distributes, collects, and reviews customer satisfaction surveys. Participates in the evaluation and continuous improvement of the NBP and ways to create and build upon community partnerships.

• Assists in the interviewing and hiring process for NBP participants.

Caseload Management

• Performs liaison functions with referral to assigned coach. Works in partnership with other staff members to ascertain the root cause and appropriate direction for resolution.

• Organizes and presents job readiness preparation either one-on-one or in small groups.

• Participates in singular and group conferences in evaluating case problems and skill improvement. Arranges for evaluation or assessment to be completed as part of the intake and diagnostic process when necessary.

• Assists participants in assessing community resources, wrap-around services, and making appropriate referrals to their assigned coach.

• Works with program participants to assess and comprehend risk factors/needs and to deliver effective support. Assists participants in improving work behaviors and skills acquisition to enhance their success with employment. Coordinates one-on-one follow-ups with participants to continually monitor their efforts and measure progress. Makes recommendations to provide guidance and counseling. Generates status reports and makes adjustments as needed.

• Effectively leverages internal, professional, and community networks to drive results.

• Establishes regular contact with participants to offer services and to keep them engaged, for follow-up and retention.

• Monitors accomplishment of numerical enrollment goals, participant enrollment dates, and participant achievement and completes billing requirements.
  
  Tracks, documents, and communicates program-specific metrics utilizing multiple reporting systems.

• Provides direct counseling, intervention, advocacy, and referrals; provides transportation services when needed. Provides assistance and direction, encouraging participants toward self-dependence in daily decision-making and problem-solving activities.

• Conducts regular employment progress reports. Performs worksite evaluations to establish potential accommodations. Performs liaison functions with referral sources and other community agencies.

• Participates in continuing professional development relevant to the goals of the position.

• Participates in staff meetings.

• Attends community meetings as related to the identified goal. Promotes the NBP to create community awareness for participant recruitment/enrollment.

Required Competencies

• Degree and Credential Requirements - Bachelor's degree in psychology, human relations, social work, rehabilitation counseling, criminology, or related fields with a focus on mental health.

• Program Management - Is skilled at organizing, monitoring, and evaluating programs, including writing policies and procedures, mapped to business goals that improve organizational performance. Has documented success in interpreting information and making necessary adjustments to achieve program outcomes/metrics. Plans and attends to details and pursues quality in accomplishing multiple tasks in an organized and timely fashion. Exhibits careful attention to detail and follow-through with a focus on managing deadlines.

• Technical Knowledge - Has solid knowledge of G Suite, MS Office, databases, the internet, and case management systems.

• Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.

• Client Engagement - Takes a strengths-based, client-centered approach to…