Dispatcher, Transportation

Dispatcher

The dispatcher plays a meaningful role in managing our towing resources to ensure smooth vehicle pickups and deliveries, optimizing branch productivity. This role provides outstanding customer service to our towing partners and is integral to the organization's business and branch growth.

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work efficiently to optimize tower productivity.
• Plan future day resource requirements and coordinate with towers to ensure necessary truck resources are lined up.
• Identify when demand exceeds tow truck capacity and refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery.
• Monitor work-in-progress and make necessary adjustments to ensure timely performance.
• Identify and escalate issues or concerns related to transportation activities to management.
• Form a fundamental relationship with the transportation team.
• Establish and maintain positive working relationships with all tow drivers.
• Review and analyze reports on transportation activity, including time performance metrics.
• Comply with safety guidelines and company policies and procedures.
• Perform other duties as assigned.

Essential Skills

• 1+ year of dispatching experience
• Ability to handle multiple tasks simultaneously
• Strong organizational skills

Additional Skills & Qualifications

• Customer service experience
• Experience in logistics

Work Environment

This is an onsite position with working hours from Monday to Friday, 8am to 5pm.

Job Type & Location

This is a Contract to Hire position based out of Indianapolis, IN.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Indianapolis, IN.

Final date to receive applications

This position is anticipated to close on Jul 15, 2026.