Fulfillment Team Lead

Fulfillment Team Lead
Department: Fulfillment
Reports To: Fulfillment Manager
FLSA Status: Non-Exempt (Hourly)

Overview
Parts, equipment, and materials are core to the products and services Separators delivers to its customers. The Fulfillment team plays a critical role in ensuring orders are processed accurately, shipped on time, and meet the expectations of both internal and external customers.

The Fulfillment Team Lead is a hands-on leadership role responsible for supporting the Fulfillment Manager in executing daily warehouse operations, including pulling, packaging, shipping, and receiving. This role ensures smooth day-to-day operations while leading and supporting the fulfillment team to deliver exceptional service.

Why Join Separators?

• Opportunity to lead and make a direct operational impact
• Be part of a collaborative, high-performing team
• Work in a culture focused on safety, accountability, and continuous improvement
• Grow your career with a company that values its people
• Competitive benefit package including:
  • Health Insurance with Health Savings Account (if eligible)
  • Dental/Vision Insurance
  • Life/Disability Insurance
  • 401(k) with employer match
  • Paid Vacation/Sick Time
  • Paid Holidays
  • Employee Assistance Program
  • Wellness Program

Key Responsibilities
Safety & Compliance

• Maintain safety as the top priority for yourself and the team
• Ensure adherence to all company safety policies and procedures

Leadership

• Lead, coach, and support team members to drive performance and engagement
• Assign and prioritize daily work to meet operational deadlines, ensuring:
  • Customer shipments are completed on time
  • Field service parts are shipped accurately and on schedule
  • Returned parts are processed quickly to support invoicing and inventory accuracy
  • Shop job materials are delivered on time
  • Packaging meets company quality standards
• Train and mentor team members on processes, systems, and best practices
• Serve as the first point of escalation for operational issues
• Foster a team-oriented, customer-focused work environment
• Represent Separators in alignment with the Separators Way

Fulfillment Operations

• Oversee and actively participate in picking, packing, and shipping orders
• Ensure accuracy, quality, and timeliness of all shipments
• Monitor workflows and adjust priorities to meet deadlines
• Coordinate logistics for pickups, deliveries, and returns
• Safely operate forklifts and warehouse equipment
• Support after-hours or emergency shipments as needed
• Perform other duties as assigned

Receiving & Inventory Management

• Oversee receiving of materials from suppliers and field teams
• Verify shipment accuracy and condition
• Ensure proper storage, organization, and inventory control
• Partner with purchasing to address low inventory or stock-outs
• Lead and support cycle counting and inventory reconciliation efforts

Problem Solving & Cross-Functional Support

• Troubleshoot fulfillment, inventory, and shipping issues
• Report damaged, missing, or discrepant parts promptly
• Collaborate with sales, field service, and purchasing to resolve issues and improve processes

Systems & Continuous Improvement

• Utilize ERP, CRM, and related systems to manage operations
• Monitor key metrics and identify opportunities for improvement
• Lead or contribute to continuous improvement initiatives

Key Performance Measures

• Safety performance
• On-time delivery:
  • Sales orders
  • Service orders
  • Shop orders
• Inventory accuracy

Requirements & Qualifications

• High school diploma or equivalent (additional education a plus)
• 5+ years of fulfillment, warehouse, or logistics experience
• Leadership or team lead experience preferred
• Strong leadership, coaching, and team development skills
• Excellent organizational and time management abilities
• Proven ability to prioritize and adapt in a fast-paced environment
• Strong problem-solving and decision-making skills
• Effective verbal and written communication skills
• Customer-focused mindset with a strong sense of urgency
• Experience with ERP and CRM systems preferred
• Proficiency in Microsoft Office (Excel, Teams, SharePoint, etc.)

Physical Requirements

• Ability to stand and walk for extended periods
• Frequent bending, stooping, kneeling, and reaching
• Ability to lift, carry, push, and pull up to 50 pounds regularly
• Occasional lifting of heavier items with assistance or equipment
• Ability to safely operate forklifts, pallet jacks, and other warehouse equipment
• Manual dexterity for handling and packaging materials
• Ability to work in a warehouse environment with varying temperatures, noise, and moving equipment
• Visual ability to read labels, inventory data, and shipping documentation