Operations Administrator

Under the supervision of the Associate Director of Clinic Operations and the COO, the Operations Administrator for Inland Empire is responsible for planning, coordinating, and executing clinic operations across all assigned sites within the Inland Empire region. This role provides on-the-ground leadership and oversight to ensure the effective implementation of clinic policies and procedures in alignment with organizational goals.

The Operations Administrator supports the Associate Director of Clinic Operations in overseeing the integration of services—including Medical, Dental, Integrated Behavioral Health (IBH), and other specialty programs—at each clinic site. This includes ensuring the delivery of high-quality patient care, positive patient experience, and the coordination of daily site-level operations.

In addition to operational leadership, the Operations Administrator provides administrative and clerical support to the Associate Director of Clinic Operations. Responsibilities include scheduling appointments, responding to inquiries, taking dictation, and managing other business and administrative tasks as needed. By relieving the Associate Director of routine tasks and assisting with regional coordination efforts, the Operations Administrator plays a key role in supporting operational excellence, team efficiency, and continuous improvement throughout the Inland Empire region.

• Free Medical, Dental & Vision
• 13 Paid Holidays + PTO
• 403 (B) retirement match
• Life Insurance, EAP
• Tuition Reimbursement
• Flexible Spending Account
• Continued workforce development & training
• Succession plans & growth within

• AA or BA/BS degree is preferred

• 5 years of experience in an administrative or assistant role, preferably in a medical or healthcare setting.
• Experience with scheduling, customer service, and office coordination.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with medical terminology, a plus.
• Strong professional verbal and written communication skills.
• Ability to type 50 words per minute with high accuracy.
• Excellent organizational skills and attention to detail.
• Bilingual skills (English/Spanish fluency), preferred.
• Ability to adapt in a fast past environment and be able to work responsively under pressure.
• Must have excellent interpersonal skills and empathy towards patients, as well as have excellent communication skills, critical thinking skills, the ability to handle stressful situations, the capacity to function independently, have varied clinical experience, and the ability to document meticulously.
• Must have excellent process improvement skills and be able to understand clinic functions and department interactions.
• Understanding of information technology and ability to organize, analyze and synthesize complex data from various sources.
• Have a great attitude and be team player.
• Ability to learn quickly, to respond/react quickly to changing priorities and to be dedicated to completion of required tasks.

• Answers and screens telephone calls and arranges conference calls.
• Purchase items as necessary.
• Manage and updates Contacts information.
• Replies to emails or other correspondence as needed.
• Organizes and maintains file system and files correspondence and other records.
• Arranges and coordinates travel schedules and reservations.
• Work with vendors to obtain quotes.
• Develop operations policies and sign-in sheets.
• Handles all administrative details associated with provider scheduling (i.e. update When to Work or other scheduling application; advise providers, clinic managers, Call Center staff, contract agencies and other as needed).
• Acts as back-up to the Associate Director of Clinic Operations, COO and to other clinic Managers.
• Orders and maintains supplies and arranges for equipment maintenance as necessary.
• Assist with the preparation for clinic audits and participation in audits.
• In conjunction with the COO and the Associate Director of Clinic Operations, participates in the implementation of the mission, vision and values of the organization.
• Responsible for ensuring program and corporate compliance…