Seasonal Reservation Specialist

• Base Pay $23.00 - $26.00 / Hour
• Job Category Player Services
• Relocation Expense Covered No
• Employee Type Seasonal Non-Exempt

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Assist the Director of Player Operations by coordinating hotel accommodations, private housing, and reservations for players, sponsors, ATP/WTA tour representative, media, officials and other tournament guests. Maintain accurate reservation records, coordinate hotel room blocks, and provide exceptional customer service to ensure a seamless hospitality experience.

• Approximate start date will be October 2026
• Must adhere to an agreed upon, open availability from November 8, 2026, through November 15, 2026, and February 28, 2027, through March 14, 2027
• Position may be extended through May 2027
• Potential for year-round position based on performance and business needs

• Maintain and update the Access reservations database and related reservation systems to support hotel inventory management and tournament operations *
• Utilize established reservation procedures, and reporting tools, including Access, Formstack, Excel, and other reservation platforms *
• Ensure accurate inventory tracking and data integrity across all reservation systems *
• Coordinate hotel room inventory and room blocks across multiple properties, including forecasting room needs and ensuring accommodation requirements are met for players, sponsors, tours, media, officials, and other tournament guests *
• Update hotel block information within the current reservation and excel programs, manage inventory levels effectively on a regular basis *
• Work closely with hotel partners to review room needs, adjust inventory levels, and ensure compliance with contractual obligations and tournament requirements *
• Participate in hotel pre-convention meetings prior to tournament *
• Communicate and coordinate accommodations with players, player agents, sponsors, tours, officials, and other stakeholders. *
• Prepare and provide staff with pertinent hotel, player, and tournament information. *
• Facilitate the reconciliation of hotel billing after tournament. *
• Safeguard confidential information and data; adhere to all policies and procedures to minimize risk to players and Desert Champions *
• Research options for private homes, assessing costs and amenities for consideration *
• Perform all duties as listed above for all events and tournaments *
• Other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree preferred but not required
• 3-5 years of experience working in related fields preferred
• Strong organizational, analytical, and problem-solving skills

• Excellent organizational, customer service, and interpersonal skills
• Ability to work effectively with players, coaches, officials, sponsors, and staff
• Oral, written, communication, analytical, negotiating skills
• Ability to handle multiple tasks with organization and accuracy
• Enthusiasm, commitment to excellence, self-motivation, a professional demeanor, highly organized, and detail oriented

• California Workplace Harassment Prevention certification
• California Workplace Violence Prevention certification

• Ability to read, interpret, and comprehend documents such as player rules and regulations, operating instructions, and procedure manuals.
• Ability to speak effectively with players, player agents, officials, tours, vendors, and co-workers.
• Must be able to communicate effectively and professionally.
• Must be able to read, write, and communicate in English.
• Bilingual a plus but not required.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving players, officials, sponsors, and staff
• Ability to provide solutions to problems that can…