Branch Support Officer - Indian Wells

Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly‑owned banking subsidiary, Banc of California (the “bank”). Banc of California is one of the nation’s premier relationship‑based business banks focused on providing banking and treasury management services to small, middle‑market, and venture‑backed businesses. Banc of California offers a broad range of loan and deposit products and services, with full‑service branches throughout California and Denver, Colorado, as well as full‑stack payment processing solutions through Banc Edge.

The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.

At Banc of California, our success is driven by our people, and we take pride in fostering an environment where everyone can reach their full potential. We embrace a culture of empowerment, progressive thinking, and entrepreneurial spirit, ensuring our team members have an opportunity to make an impact and play an important role in the future of Banc of California. Our core values – Entrepreneurialism, Operational Excellence, and Superior Analytics – empower us in creating a dynamic and inclusive workplace.

We are committed to supporting your growth and well‑being with comprehensive benefits, career development programs, a variety of employee resource groups, and more. TOGETHER WE WIN®

Branch Support Officers represent our Bank to the community and make our customers feel welcome, assisting clients by providing a superior level of service with their financial transactions. They will also be responsible for quality control assignments, promoting the Bank's services, and supporting the daily service and operations within the branch, through expanded knowledge and customer service. Branch Support Officers are required to travel between temporary assignments at branch offices within a designated region.

They are responsible for processing cash and non‑cash transactions in accordance with company policy and procedures, providing superior customer service. Mileage will be paid for travel between assignments. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

• Actively involved in quality control for assigned region.
• Carry out supervisory responsibilities when appropriate, in accordance with the Bank’s policies.
• Plan and schedule the daily workflow and coordinate with other areas as required to ensure compliance with service standards and regulatory deadlines.
• Assure high quality and friendly customer service and adherence to sales and brand standards.
• Resolve customer inquiries/complaints and situations in a positive professional and efficient manner.
• Promote effective sales and service environment.
• Monitor Tellers’ performance relative to losses, differences and referrals; coach for improved performance when appropriate.
• Approve transactions within established guidelines.
• Participate in the opening and closing of the branch; conduct security inspection of building and grounds under dual control.
• Review daily reports and monthly certifications.
• Support the branch in the achievement of satisfactory audit ratings and identify and mitigate audit findings.
• Involved with interviewing and hiring decisions; prepare and deliver employee performance evaluations, goal planning, and counseling.
• Manage, support, coach and train staff.
• Demonstrate knowledge of and adherence to EEO policy; show respect and sensitivity for cultural differences; promote a harassment‑free workplace.
• Follow policies and procedures; complete tasks correctly and on time; support the company’s goals and values.
• Perform the position safely, complying with OSHA Act standards and reporting unsafe conditions.
• Perform other duties and projects as assigned.

• 5 years in branch operations is required.
• Experience as a supervisor is preferred.
• High School Diploma or equivalent is required.
• Associate’s degree or higher strongly preferred.
• Solid…