Valet - Fantasy Springs Casino

At Towne Park, it’s more than a job – you can make an impact. A career with us is rewarding in many ways. As a hospitality services company, we are committed to creating smiles by delivering exceptional experiences for the millions of patients, visitors, and guests we proudly serve.

Whether you provide compassionate service that eases the anxiety of a patient and their family, create a memorable experience for a guest in a new city, or help a colleague, every day is an opportunity to brighten someone else’s day and make a difference. When we see a customer, client, or team member smile, we know we made an impact. Towne Park is a place where you can create smiles every day.

Compensation: The hourly base pay range for this position is $17/hr actual compensation will be based on a candidate’s job‑related skills, experience, education, or training, and location. Towne Park is committed to offering competitive, fair, and commensurate compensation.

Work Schedule: Open availability AM/PM, overnight, and weekends required.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and the company’s 401(k) retirement savings plan. Eligibility depends on job classification, length of employment, and hours worked. Seasonal and temporary roles are not eligible for these benefits.

The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly, and efficient manner. This role includes parking and retrieving guest vehicles safely, as well as assisting guests with luggage, including delivery and pick‑up of guest luggage (where applicable) during arrival and departure.

• Maintains a pleasant, friendly, and professional demeanor with all guests, co‑workers, and clients; acknowledges and greets guests within five feet with a professional and friendly demeanor; uses guest last names during interactions. (25% of time)
• Uses salutation of the day and welcomes guests to the location; practices proper Towne Park phone etiquette; checks in designated areas when not completing tasks. (10%)
• Parks and retrieves vehicles while driving slowly and cautiously; assists guests with bell services and luggage storage as needed; opens all vehicle and hotel doors for guests. (20%)
• Assists guests with directions, taxis, reservations, and other inquiries; provides information about outlets, meeting rooms, amenities, and main attractions in the area; delivers messages, items, and guest amenities as requested; shuttles guests to approved locations. (10%)
• Explains parking rates and retrieval procedures to guests upon arrival; issues claim checks only after receiving vehicle keys; collects claim checks from all guests before issuing keys; consistently completes and maintains all ticket information including key tag, guest folio, vehicle location, damage survey, and claim check receipt; records location on all key tags after parking; calculates and collects revenue for vehicles when needed.
  
  (35%)
• The total amount of time for all functions of the job is 100%. (35%)

Education: High school diploma or general education degree (GED).

Licensure, Certification, etc.: Must hold a valid driver’s license for the state of employment or within a commutable distance from that state.

Work Experience: One (1) month of related experience and/or training, or an equivalent combination of education and experience.

Knowledge: Principles and processes for providing customer and personal services.

Skills: Ability to read and write standard English; read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; present information in one‑on‑one and small group situations; perform basic arithmetic with U.S. currency and time calculations; understand 24‑hour and military time systems; understand applicable rates and time calculations; operate a manual transmission (highly desirable); perform parallel parking.

This job is fairly routine. Incumbents follow established practices and procedures. Duties are performed with…