Sales and Service Associate

Employment Type

Full-Time / Part-time

42900 Jackson Street, Indio, CA 92203

For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym— we support our members' total well-being through coaching, connection, and community.

Join us and be part of a team that's changing lives every day!

This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust‑based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success in this role comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results‑driven member experience.

• Develop first‑name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well‑maintained, and safe for members and guests.
• Deliver an outstanding and well‑rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit— inspiring them to take the right next steps in pursuing their fitness goals within our community.
• Support an exceptional new member onboarding experience that helps members get connected to our fitness offerings. As the first face they see when they walk in, your friendly greeting/check‑in and prompt attention to their needs have a meaningful impact on their sense of belonging.

• Demonstrate authenticity, sincerity, and open‑mindedness; act with integrity.
• Be self‑motivated, passionate about helping others, and genuinely interested in learning and personal growth.
• Strive to excel and consistently meet or exceed goals, maintaining a positive, can‑do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Possess a strong service mentality and a desire to deliver exceptional member experiences.
• Have a minimum of 1 year of experience in retail or fitness sales.
• Hold CPR and AED certification, to be obtained within 60 days of employment.

• Full‑time, with flexible availability across weekdays, weekends, and holidays to best serve our member community.

• Minimum travel may be required for training purposes and lead generation.

Team members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.

We offer comprehensive benefits to help our team members do just that: paid time off, medical and dental coverage, 401(k) with match for qualifying positions, a free gym membership, discounts on products and personal training, and a variety of Employee Resource Groups for community events both in‑person and virtually. All eligible team members receive a complimentary membership. Additional benefits include group life and accident insurance, and for ≥30 hours/week, medical/dental/vision benefits, paid time off, and sickness benefits.

This job description is intended to describe the general job functions and requirements for this position. It is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.