In-House Marketing Call Center Agent

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun.

• Handle and perform heavy outbound call volume.
• Able to stick with approved sales script.
• Accurate data entry in system for Sales Centers.
• Soft score guests when needed.
• Maintain predetermined tour flow targets as allotted by management.
• Work cooperatively with other team members, Department Leaders, Marketing Managers, and Business and Resort Operations teams.
• Assist with pre‑arrival calls.
• Properly schedule and book tour appointments and handle all reschedules.
• Provide any needed follow up concierge service.
• Prepare chase material/collateral and deliver chase material to onsite resort rooms.
• Prepare and send out daily numbers to the Region.
• Place daily confirmation calls.
• Work at the lobby marketing desk when required.
• Perform any other duties as assigned.

• Education:
  
  High School Diploma or GED required.
• Computer Literacy:
  Microsoft Office, Word and Excel experience required.
• Persuasion:
  Ability to persuade clients through building value to change their minds and attend a sales presentation.
• Active Listening:
  Must be able to give full attention to input that is received to use during the close.
• Exceptional listening with great communication skills.
• Demonstrated ability to work under pressure and meet deadlines.
• Service Orientation:
  Excellent problem solving and customer service skills.
• Professional spoken demeanor, friendly, self‑motivated, detailed oriented and able to work independently.
• Ability to work flexible shifts to include weekdays, evenings and weekends.
• Ability to use a computer and efficiently multi‑task (e.g., read/type and talk simultaneously).
• Minimum of 6 months call center customer service, reservations or equivalent experience required.
• Familiar with sales force applications a plus.

During the initial training period, the hourly wage is $18.90 plus commissions. After the initial training period, the compensation is the state’s minimum wage per hour plus commissions.

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week:

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Wish day paid time to volunteer at an approved organization of your choice
• 401(k) with employer match (subject to eligibility requirements, including tenure)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
• Depending on position, paid time off, parental leave and holidays

Note:

Temporary and/or seasonal associates are ineligible for Paid Time Off.

Travel + Leisure Co. is an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.