Resident Services Coordinator - Mountain View Villas

ABODE COMMUNITIES

Abode Communities is a regional non‑profit real estate development and property management firm. Abode Communities Property Management manages 80+ multifamily residential communities serving more than 10,500 low‑income residents throughout California. The organization maintains a 98% portfolio‑wide occupancy rate and offers a full range of professional services to ensure our residential and housing portfolios remain physically solvent and compliant with regulatory requirements.

Reporting to the SVP of Resident Services and/or the Resident Services Program Supervisor, the RSC coordinates and oversees community development activities under the Beyond Homes key initiatives:
Adult Capacity Building, Housing Retention, Healthy Living, Green Living, Community Engagement, and light case management services at affordable housing developments in Los Angeles County. The beyond‑homes program serves seniors, TAY, families, survivors of domestic violence, formerly homeless individuals, and those with disabilities.

The RSC ensures ongoing access to resources for residents, intervenes when individuals are at risk of losing housing, and connects residents with social service agencies. The RSC promotes wellness and reduces isolation by engaging residents and the broader community, fostering stability, independence, and aging‑in‑place for seniors. At family sites the RSC oversees youth programs, including out‑of‑school programs focused on social and emotional learning (SEL).

At senior sites the RSC oversees programs designed to reduce isolation and support aging‑in‑place. RSCs working with special‑needs or formerly homeless residents collaborate with service providers to deliver best practices in permanent supportive housing. Specialized training is provided.

• Working with People:
  Demonstrates interest in and understanding of others, adapts to the team, builds team spirit, recognizes and rewards contributions, listens, consults, communicates proactively, supports and cares for others, and openly communicates self‑insight.
• Presenting and Communicating Information:
  Speaks clearly and fluently, expresses opinions and key points, develops presentations, undertakes public speaking with skill and confidence, and responds quickly to audience reactions and feedback.
• Planning and Organizing:
  Sets clear objectives, plans activities and projects in advance, accounts for changing circumstances, manages time effectively, identifies and organizes required resources, and monitors performance against deadlines and milestones.
• Adapting and Responding to Change:
  Adapts to changing circumstances, accepts new ideas and initiatives, adapts interpersonal style to suit different people or situations, shows respect and sensitivity, deals with ambiguity, and makes positive use of opportunities.
• Analyzing:
  Analyzes numerical and verbal data, identifies patterns and relationships, probes for further information, makes rational judgments, produces workable solutions, and demonstrates understanding of how individual issues fit into larger systems.

• Associate's degree or equivalent and a minimum of two (2) years of related experience in social work, human services, case management, and/or a related field.
• Strong ability to initiate and maintain effective, cooperative working relationships with community‑based organizations, public and private entities.
• Strong ability to organize and oversee meetings, activities and events; ability to network effectively in the community.
• Strong verbal and written communication skills.
• Bilingual fluency in English and Spanish is a plus.
• Exceptional public speaking and facilitation abilities.
• Availability to work some evenings and Saturdays.
• Intermediate computer skills with Excel, Microsoft Word, e‑mail, and Internet.
• Ability to travel within Abode Communities’ service area.

The Resident Services Coordinator is a full‑time, non‑exempt position with an hourly salary range of $21.00 – $26.00. Salary placement is commensurate with experience. The position includes a comprehensive…