Freelance B2B Operations & Customer Service - English Academy

[1 month Freelance] B2B Operations & Customer Service - English Academy at Ruangguru for Business. This role involves supporting B2B operations and customer service for the English Academy program.

Ruangguru is a tech-enabled education company that provides a one-stop learning experience for students to have better access to quality content and service. Ruangguru has allowed students to access better quality educational content in the form of learning videos, question banks, test-prep materials, and study notes. Ruangguru platform has been proven to not only help families reduce the cost for education, but also elevate student outcomes.

• Whatsapp account administrator
• Advised end to end user journey (Onboarding, Class Preparation, In Class, After Class Activity)
• Handle customer complaints
• Collect and manage Customer Relationship Management data
• Do operations activity to support Class Operations
• Create and manage report for pre and post class
• Do user observation, user interview also gather customer insight
• Collaborate with Education Consultant to help Sales activity
• Coordinate with Teacher and Business & Operations to help Class Operations activity
• Communicate with Parents & Students related to all of Learning activity
• Attend weekly company and division meetings
• Participate in team-building and learning activities

• At least bachelor in any major
• People (customer) oriented
• Intermediate Ms. Excel skills
• Excellent communication, negotiation, observation, analytical, and administration skills
• Have a growth mindset and willing to learn, share, and collaborate with other team member

• Entry level

• Contract

• Other

• E-learning