Quality Assurance & Operation Improvement Process

Qualifications

• Bachelor’s degree in Management, Accounting, Industrial Engineering, Information Systems, or related fields
• Experience in Quality Assurance, Process Improvement, or Banking Operations is an advantage
• Strong analytical skills with the ability to map business processes and workflows
• Understanding of banking operations, risk management, compliance, and internal controls
• Proficient in data analysis and reporting tools (e.g., Microsoft Excel, PowerPoint)
• Strong communication, presentation, and stakeholder coordination skills
• Detail-oriented, proactive, and committed to continuous improvement
• High integrity and ability to work independently or in a team

• Identify opportunities to improve operational processes and service quality
• Analyze business workflows and propose process optimization solutions
• Develop and support tools or applications for operational improvement
• Monitor implementation of process improvements and evaluate results
• Prepare reports and recommendations for continuous improvement
• Review systems and applications to ensure effective operational support
• Collaborate with internal teams including Operations, IT, Risk, and Compliance