Junior Business Relationship Executive

Responsibilities

• Manage day-to-day coordination with partners and internal stakeholders to ensure smooth operations aligned with KPIs and SLAs
• Monitor partner performance, including fulfilment rates, order processing SLAs, service quality, and inventory readiness
• Ensure stock accuracy and conduct SKU-level sales forecasting to support business targets
• Manage settlement processes and resolve operational issues in a timely manner
• Coordinate partner onboarding and go-live readiness, including training submissions, legal documentation, and checklist completion
• Prepare regular performance reports and support the development of a high-quality partner network

• Minimum Bachelor’s degree, preferably in Business, Management, Marketing, or other commercial-related fields
• Experience in commercial, business, partnership, or e-commerce-related roles is an advantage
• Strong interest in and passion for the fast-evolving e-commerce industry
• Possess an entrepreneurial mindset with excellent communication and stakeholder management skills
• Detail-oriented, well organised, and able to manage multiple partners and priorities simultaneously
• Self-driven team player with a proactive attitude, strong initiative, and the ability to collaborate effectively across functions (Finance, Operations, and Account Management)
• Proficient in Excel/Google Sheets for reporting and data analysis, and PowerPoint for presentations
• Willing to travel for business purposes when required
• Willing to work in a hybrid arrangement (BSD, Tangerang), with a minimum of two days per week in the office and full on-site presence during month-end periods, based on business needs