Duty Manager

Company Description

Novotel Jakarta Mangga Dua Square is a premium midscale hotel located in North Jakarta's business and entertainment district. The hotel boasts 362 guest rooms and a rejuvenated Olympic‑size swimming pool, providing guests with an exceptional stay experience. Guests can enjoy an array of international buffet selections at Food Exchange, a social dining experience. For meetings and social events, the hotel offers 2 ballrooms and 23 meeting rooms that can host up to 1,800 delegates.

It serves as a convenient base to explore the city; it is close to business and shopping centres, JIExpo Kemayoran, Ancol Dreamland, and Jakarta International Stadium. It is located near Mangga Dua Square, a remarkable landmark of Jakarta Old City, and close to Harbour and the Thousand Islands. The hotel is strategically located near the biggest amusement eco‑park Taman Impian Jaya Ancol and many tourist attractions.

• Lead and manage all aspects of the Rooms department, ensuring service standards are consistently met with friendly and engaging service.
• Handle guest concerns promptly and effectively, implementing solutions to create memorable experiences.
• Participate in yield management meetings and implement revenue management strategies to maximise room revenue.
• Monitor key performance indicators for the Front Office department and take corrective actions as needed.
• Maintain accurate Front Office documents and records in compliance with operational and organisational requirements.
• Ensure all Front Office areas adhere to cleanliness, hygiene, and safety standards.
• Optimise room inventory usage through monitoring, control, and feedback to support departments.
• Organise work assignments, schedules, and vacations to ensure optimal utilisation of manpower.
• Train, guide and support the team in providing outstanding guest welcoming experiences.
• Collaborate with other departments to ensure seamless guest service across the hotel.
• Adapt to the local culture and customs of Jakarta to enhance guest satisfaction.

• Proven experience in a front office leadership role within the hospitality industry.
• Strong leadership and communication skills, with the ability to motivate and guide a team.
• Excellent problem‑solving abilities and a guest‑focused approach to creating memorable experiences.
• Proficiency in Opera or related property management systems.
• In‑depth knowledge of hotel operations and revenue management practices.
• Demonstrated ability to work flexible hours, including nights, weekends, and holidays.
• Strong organisational and time‑management skills.
• Ability to make quick, informed decisions in a fast‑paced environment.
• Excellent interpersonal skills with a focus on teamwork and collaboration.
• Fluency in English; knowledge of Bahasa Indonesia or other local languages is a plus.
• Familiarity with local culture and customs in Jakarta, Indonesia.
• Bachelor's degree in Hospitality Management or related field preferred.

Mid‑Senior level

Temporary

Management and Manufacturing

Industry: Hospitality