Front Office Supervisor

Front Office Supervisor – Novotel Bali Ubud Resort

NOVOTEL BALI UBUD RESORT. BALI, INDONESIA. Nestled in the heart of Bali, the world’s favorite island destination, Novotel Bali Ubud Resort offers an unparalleled experience combining the rich Balinese cultural and artistic heritage with the natural beauty and tranquility.

• Supervise and support front office staff during shifts.
• Oversee guest check‑in, check‑out, and reservation processes.
• Respond to guest inquiries, requests, and complaints professionally.
• Ensure billing accuracy, verify payment instructions, and manage guest accounts.
• Train, coach, and motivate staff to deliver exceptional service.
• Coordinate with other departments to ensure guest needs are met.
• Maintain lobby and front desk presentation in line with brand standards.
• Prepare daily reports and assist with scheduling and task assignments.

• Previous experience in front office leadership position.
• Strong communication skills in English and Bahasa Indonesia.
• Familiarity with Opera Cloud system.
• Excellent organizational and problem‑solving abilities.
• Ability to lead, motivate, and inspire a team.
• Professional, courteous, and guest‑focused demeanor.
• Adaptable, calm, and thoughtful personality in handling guests and team situations.

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance activities.

How to apply:

Email to recruit

Seniority level:
Mid‑Senior level.

Employment type:

Full‑time. Job function:
Other. Industries:
Hospitality.