Food & Beverage Reservations Ambassador

About Sofitel Bali Nusa Dua Beach Resort

Experience the epitome of French‑inspired luxury at Sofitel Bali Nusa Dua Beach Resort, a prestigious 5‑star beachfront haven boasting tropical gardens and sleek modern architecture. The resort offers 413 exquisite rooms, including 39 suites and villas, and a range of facilities: three restaurants and two bars, Sofitel FITNESS and Sofitel SPA, an indoor and outdoor kids club, 24 function venues—including a Grand Ballroom and a Beachfront Ballroom—and the Club Millésime, where guests can enjoy fine dining, wines, and Balinese charm.

Located 10 minutes from the airport and close to Tanjung Benoa water‑sport activities, the resort sits within the exclusive Nusa Dua area, offering a 7 km beachside pathway ideal for walks or cycling.

F&B Reservations Ambassador

We are looking for a highly organized F&B Reservations Ambassador to join our dynamic Food & Beverage team. In this role, you will handle all restaurant reservations, ensuring a seamless guest experience from the moment they make a booking until their visit. You will work closely with the F&B outlets and Guest Relations teams to optimize table allocation, maximize revenue, and deliver exceptional service aligned with Sofitel brand standards.

• Handle all incoming reservation inquiries for F&B outlets via phone, email, messaging platforms, and online booking channels.
• Accurately record, modify, and confirm restaurant reservations in the system.
• Provide detailed information about restaurant concepts, menus, promotions, and special events to guests.
• Coordinate with outlet managers to manage table allocations and optimize seating capacity.
• Communicate guest preferences, special requests, and dietary requirements to the respective outlets.
• Ensure smooth flow of information between F&B, Front Office, and Guest Experience teams.
• Upsell special menus, events, and premium seating options to increase revenue.
• Monitor no‑show and cancellation patterns and update reports accordingly.
• Maintain updated knowledge of all current F&B promotions, operating hours, and events.
• Follow brand standards to ensure consistent and professional reservation handling.
• Assist in preparing daily reservation reports and forecasts.
• Contribute to overall guest satisfaction through exceptional hospitality and personalized service.
• Maintain accurate reservation records and ensure data integrity.

• Experience in F&B reservations, restaurant host/hostess, or front office roles preferred.
• Strong communication skills in English (additional languages an advantage).
• Excellent telephone etiquette and customer service orientation.
• Familiar with reservation systems (Seven Rooms, Open Table, Res Diary, or similar).
• Strong organizational skills and attention to detail.
• Ability to multitask and work under pressure in a fast‑paced environment.
• Knowledge of F&B operations and restaurant service standards.
• Ability to handle guest complaints with professionalism and empathy.
• Well‑groomed appearance and confident interpersonal skills.
• Willingness to work flexible hours, including weekends and holidays.
• Computer literate (email, Excel, reservation software).
• Positive attitude and eagerness to learn.

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