Operations Manager - Kintamani, Bali

Job Responsibilities

The Operational Manager at Bobobox plays a pivotal role in ensuring the consistent, efficient, and high-quality execution of day-to-day operations across our cabin properties. This role is responsible for translating strategic goals into seamless operational practices, delivering exceptional guest experiences, and driving operational excellence through data-driven decisions, people leadership, and continuous improvement.

Job Responsibilities

• Optimize revenue of group booking by collaborating with the sales & strategic partnership team to organize group booking from preparation, pre-arrival, on-arrival, and post-arrival.

• Maintain Relationships with External Stakeholders, including Vendor, Partner, and Locals.

• Collaborate with the Market Validation team to monitor and analyze market demand, competitor set, customer insights, external factors of the Site and propose Preventive / Corrective action.

• Maximize up-selling & cross-selling (add-ons, experience, ancillary revenue)

• Collaborate with the Special Project team to create another source of revenue by engaging Affiliates and exploring new markets/channels.

• Monitor, analyze, and propose initiatives to prevent operational cost leakage

• Coordinate with the local vendor to optimize cost

• Maintain service consistency and SOP

• Minimize complaint ratio

• Maintain assets by maximizing preventive maintenance rather than corrective maintenance

• Maintain relationships with external stakeholders, including the landlord, Partner, and local people in the surrounding area

• Ensure effective manpower planning and shift management

• Provide structured coaching to the team

• Maintain team discipline, productivity, and operational stability

• Create a weekly performance report (data-oriented) and program/initiative progress report

Requirements

• Bachelor's degree from a top university preferably from Hospitality background

• Min. 3 years of experience in hotel operation role

• Min. 3 years of experience in managing multiple hotels as hotel manager or equivalent role

• Candidates must be willing to work at any of our branch locations across Indonesia. This may involve periodic transfers or relocations based on organizational needs.

• Fluent in English verbally and in writing

• Experienced with Property/Hotel Management System (PMS/HMS) and Point of Sales (POS) software.

• Experienced with Google Workspace (G Sheets, Slides, Docs, etc).

• Excellent Interpersonal Communication Skills

• Strong in organizing, planning, and relationship management.

• Fluent in numbers, analyzing data, and using analytics to make decisions.

• Results-driven with strong communication & interpersonal skills.

• Excellent Adaptability to Fast-paced Environment

• Familiar with Setting up and Maintaining KPIs

• Familiar with SOP and Policy development

• Product and Service Quality Improvements

• Focus on Operational Excellence and Quality Assurance

• Experienced in coaching & training delivery

• Willing to be placed in Bobocabin Kintamani, Bali