Reservation Agent

Job Description

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will maximise revenue by actively converting enquiries into confirmed bookings, ensuring profitability for the Hotel.

As a Reservations Agent, you’re not just helping manage the hotel’s reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

• Warmth & Hospitality:
  Deliver genuine, welcoming service that reflects our commitment to being the most hospitable company in the world.
• Team & Stakeholder
  
  Collaboration:
  
  Foster strong communication and teamwork across Reservations, Groups, and all departments to ensure smooth operations.
• Client & Guest Relations:
  Build and maintain effective relationships with VIPs, loyalty members, corporate clients, and internal teams, ensuring exceptional service.
• System & Product Knowledge:
  Be proficient in systems like OnQ PM, Delphi FDC, and The Lobby, while maintaining strong knowledge of hotel offerings and the local area.
• Operational Accuracy:
  Accurately process reservations, maintain data integrity, and support occasional front office duties as needed.
• Service & Commercial Focus:
  Maximize room revenue through proactive selling, respond to guest feedback, and contribute to continuous service improvement.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality
. Acting with Integrity and always doing the right thing. Inspiring others through Leadership
. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now
, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

• Strong interpersonal, verbal, and written communication skills with a warm, professional demeanor.
• Proven organizational and administrative abilities, with excellent time management.
• Ability to multitask, stay detail-oriented, and deliver high-quality work under pressure.
• Self-motivated and adaptable, able to work independently and as part of a team.
• Proficiency in hotel systems (e.g., OnQ, Delphi) and Microsoft Office applications.
• Prior hospitality experience and fluency in English (for translation tasks) are advantageous.

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world‑class hotels through our Go Hilton travel program.
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future.
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones.
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care.
• Mental health resources – Eligible Team Members can access free counseling and support through our best‑in‑class Employee Assistance Program (EAP).
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered.
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.