Senior Front Office Manager; FINNS Beach Club

FINNS Beach Club is looking for a sharp, hands‑on leader to take over the leadership of key guest‑facing functions:
Front Office, Guest Experience Managers (GEMs), and Valet. This role is about setting standards, controlling the guest journey end‑to‑end, and keeping teams aligned during high‑volume service. You’ll lead with presence on the floor, build strong systems, and protect the FINNS brand at every touchpoint.

FINNS World's Best Beach Club is not just a beach club; it’s a destination where dreams come alive! We pride ourselves on creating exhilarating entertainment, vibrant energy, and unforgettable F&B experiences. Nestled along the breathtaking Bali coastline, we provide a one‑of‑a‑kind party atmosphere that leaves our guests craving for more.

• Guide Front Office, Guest Experience, and Valet teams with clear standards, professional culture, and calm execution under pressure to maintain "World’s Best" service.
• Own the entire guest flow (arrival to departure), ensuring the team is visible and proactive while resolving bottlenecks, handling VIPs, and managing seamless team handovers.
• Control rosters, productivity, and headcount discipline while enforcing SOPs for daily operations, peak periods, and professional incident escalation.
• Develop and optimize tech systems for efficient bookings, check‑ins, check‑outs, and pre‑arrival communications in collaboration with Marketing and Tech teams.
• Support high‑value guests through smart table management and improve repeat visitation via database capture and proactive follow‑up.

• Proven experience working as Senior Front Office Manager or related field in high‑volume hospitality environments.
• Bali/Indonesia experience preferred (While not mandatory, candidates with strong professional experience will be highly considered).
• Excellent English communication (additional languages a plus).
• Proven leadership in high-volume hospitality (beach club/premium venue/nightlife/luxury hotel).
• Comfortable managing multiple teams and fast‑moving operations.
• Strong conflict management skills (calm, factual, consistent).
• Strong organisational skills: rosters, SOPs, training, daily rhythm, reporting.
• Strong technical knowledge of back‑end systems including booking engines, reservation systems, POS, ERP, etc.

• An opportunity to work in a world‑renowned beach club
• Growing your skills and the possibility of growing within the company
• Fast growing company
• Competitive remuneration package
• FINNS Bali Membership
• BPJS and insurance Mandiri healthcare