Reservation Agent
Listed on 2026-09-04
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Hospitality / Hotel / Catering
Guest Services, Hotel Front Desk, Hospitality & Tourism
Kanalla Boutique Hotel is a boutique lifestyle property in Kuta, Lombok with 15 rooms, a main pool, restaurant and bar. We are passionate about delivering personalised, memorable guest experiences — and our Reservation Agent plays a key role in making that happen from the very first interaction.
WHAT YOU WILL DO:
Manage all reservations via OTA platforms (, Agoda, Airbnb) and direct channels
Operate Guest Pro PMS for all reservation entries, rate management, and reporting
Update and manage OTA Extranets daily — rates, availability, and promotions
Send personalised pre-stay messages to 100% of arriving guests
Send post-stay thank-you messages and invite guests to leave reviews
Reply to all OTA guest messages and reviews within 24 hours
Support dynamic pricing updates across all channels
Upsell room upgrades, spa, tours, and transportation to confirmed guests
Prepare daily arrivals report and coordinate with all departments
WHAT WE NEED:
Minimal D3 / S1 in Hospitality, Tourism, or related field
Minimal 1 year experience in reservations or front office
Familiar with Guest Pro PMS
Familiar with OTA Extranets — , Agoda YCS, Airbnb
Excellent English — written and spoken (mandatory)
Detail-oriented, organised, and guest-focused
Strong written communication for guest messaging and review replies
Willing to work shifts including weekends and public holidays
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