Spa Supervisor

Glaze — House of Wellness | Kuta, Lombok

We’re looking for a hands-on, detail-oriented Spa Supervisor who can lead our team, maintain our standards and make sure the spa runs smoothly every day.

You will be the eyes and ears on the floor — ensuring our team, our space and our guest experience are always up to Glaze standards.

• Supervise and support the team throughout the day
• Ensure staff follow Glaze SOPs and service standards
• Monitor performance, attitude and teamwork
• Give feedback and address issues when standards are not met
• Manage breaks and daily floor coverage

• Maintain exceptional cleanliness across the entire spa
• Conduct regular walk-throughs throughout the day
• Check treatment rooms before & after treatments
• Monitor reception, toilets, showers & common areas
• Ensure towels, linens, products & amenities are clean, organised and beautifully presented
• Have an exceptional eye for detail and notice the things others miss

• Assist with daily scheduling and therapist allocation
• Coordinate therapist availability and room allocation
• Manage last-minute changes, cancellations & walk-ins
• Ensure opening & closing procedures are completed correctly
• Monitor inventory and stock levels
  
  Minimise unnecessary product waste

• Ensure every guest receives a high level of service
• Handle guest concerns and complaints professionally
• Resolve issues within your responsibility and escalates when necessary
• Communicate guest feedback to the team
• Identify problems before they affect the guest

• Ensure treatments are delivered according to Glaze standards
• Monitor hygiene and service protocols
• Identify operational issues and make sure they are followed up
• Report recurring staff or operational issues to the Management

• A confident and natural leader
• Extremely organised & proactive
• Has an exceptional eye for detail
• Passionate about cleanliness & presentation
• Comfortable giving feedback & holding people accountable
• Calm and professional under pressure
• Guest-focused and service-minded
• Someone who takes ownership
• Experienced in spa, hospitality, hotel or wellness environments