Hotel Front Office Agent
Listed on 2026-09-11
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Hospitality / Hotel / Catering
Guest Services, Hotel Front Desk, Front Desk/Receptionist
About the role
Kanalla Boutique Hotel is a boutique lifestyle property in Kuta, Lombok with 15 rooms, a main pool, and a restaurant & bar. We believe every guest deserves a personalised, memorable, and heartfelt experience. You will be responsible for front desk operations, guest relations, and administrative tasks that ensure smooth daily operations.
Key responsibilitiesCheck in and check out guests in a warm and professional manner
Send pre-stay and post-stay messages to all guests
Handle guest requests, complaints, and upsell ancillary services (spa, tour, transport)
Process payments and prepare end-of-shift reports
Respond to OTA reviews and guest messages within 24 hours
About youMin. D3/S1 in Hospitality or related field
Min. 1–2 years experience as Receptionist in a hotel
Familiar with Guest Pro PMS
Familiar with OTA Extranets (, Agoda, Airbnb)
Fluent in English — written and spoken (mandatory)
Friendly, well-groomed, detail-oriented, and guest-focused
Willing to work shifts including weekends and public holidays
Competitive salary based on experience
Uniforms & meals provided
Annual leave as per Indonesian Labour Law
Career growth in a growing boutique property
About usKanalla Boutique Hotel is a boutique lifestyle property in Kuta, Lombok with 15 rooms, a main pool, and a restaurant & bar. We believe every guest deserves a personalize, memorable, and heartfelt experience.
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