Cold Drink Supervisor

Responsible for supervising and ensuring that all Cold Drink Station operations run effectively, efficiently, consistently, and in accordance with the company’s standards for product quality, service, hygiene, sanitation, and food safety.

The Cold Drink Supervisor is also responsible for leading and developing the team, ensuring sufficient availability of ingredients and equipment, maintaining product quality, and supporting smooth and efficient guest service.

1. Operational Supervision

Supervise all Cold Drink Station operations during service.

Ensure all beverages are prepared and served according to standard recipes, presentation, portion, and quality standards.

Ensure the Cold Drink Station is fully prepared and ready for operation before, during, and after service.

Assign tasks and organize workflow according to operational requirements.

Ensure beverage preparation is accurate and completed within the required service time.

Identify, handle, and resolve operational issues within the Cold Drink Station.

Lead, direct, and conduct daily briefings for the Cold Drink team.

Organize staff duties and work schedules according to operational needs.

Provide training and coaching on product knowledge, standard recipes, service procedures, hygiene, and equipment operation.

Monitor staff discipline, grooming, attitude, and overall performance.

Provide regular feedback and performance evaluations to team members.

3. Product Quality Control

Ensure the quality of all beverage ingredients and finished products meets company standards.

Ensure recipes, measurements, garnishes, glassware, and presentation follow established standards.

Conduct regular quality checks on beverages produced by the team.

Maintain consistency in taste, appearance, temperature, and portion size.

Identify and report any ingredients or products that do not meet quality standards.

4. Inventory & Cost Control

Monitor stock levels of ingredients, beverage supplies, garnishes, packaging, and other operational items.

Conduct regular stock counts and inventory checks.

Ensure efficient use of ingredients to minimize waste.

Monitor expiry dates and ensure proper FIFO/FEFO practices are followed where applicable.

Report replenishment and purchasing requirements to the relevant department.

Assist in controlling beverage costs and minimizing unnecessary wastage.

5. Hygiene, Sanitation & Food Safety

Ensure the Cold Drink Station is always clean, organized, and hygienic.

Ensure all equipment, utensils, glassware, refrigerators, blenders, dispensers, and workstations are cleaned according to the established schedule.

Ensure all staff comply with personal hygiene and food safety standards.

Ensure ingredients are stored properly and maintained at the appropriate temperature.

Conduct regular checks of cleanliness and sanitation within the station.

6. Equipment & Maintenance

Ensure all Cold Drink equipment is in good working condition.

Conduct equipment checks before the start of operations.

Report equipment breakdowns or technical issues to Engineering/Maintenance.

Ensure equipment is operated according to SOPs to prevent damage and workplace accidents.

7. Guest Service

Ensure guest requests and beverage requirements are handled professionally and efficiently.

Handle guest complaints related to beverage products or Cold Drink service.

Coordinate with the Service/Waiter team and Kitchen to ensure orders are processed smoothly.

Maintain high standards of hospitality and service excellence.

8. Administration & Reporting

Prepare required operational reports.

Report stock issues, wastage, product quality issues, equipment problems, and other operational concerns to the relevant manager.

Assist in monitoring sales and product performance.

Provide recommendations to…