GoTo Financial - Program Manager; Lending

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As a Project & Program Manager at GoTo Financial (Lending), you will play a key role in driving cross‑functional initiatives that span across multiple product lines and platforms. You will own the end‑to‑end project life cycle – including initiation, planning, execution, monitoring, and closure – and will work closely with the Project & Program Management Office (PPMO) and key stakeholders comprising both C‑suite leaders and other functions.

If you are a process‑driven individual who enjoys challenges and putting structure to fast‑moving teams, this role is for you!

• Initiate, develop and own end‑to‑end program plans, including but not limited to scoping, goals setting, prioritisation, deliverables identification, timeline management, risk mitigation, and resource utilisation for ongoing, upcoming phases, or new projects and program initiatives
• Facilitate cross‑functional collaboration with internal and external stakeholders (ie. daily/weekly cadences) to monitor progress, highlight plan deviations, resolve issues, and propose corrective actions to remove implementation blockers for a timely launch
• Collaborate closely within the PPMO team to ensure all cross‑product and cross‑platform initiatives are synergised at portfolio level
• Act as a point of escalation for program initiatives’ issues, mediate issues, and ensure stakeholder expectations are met
• Maintain clear and detailed project documentation for program governance and audit purposes

• 3‑5 years of experience in project management, business operations, or equivalent. Preferably with experience in the financial/fintech industry, with deep understanding of the lending laws and regulations. Knowledge about e‑commerce/on‑demand services is a plus
• Experience in driving mid‑ to large‑scale cross‑functional projects and/or programs, particularly in payment products (including eWallet, QRIS, VA, payment gateway) and lending products (including cash loan, buy now pay later, merchant financing, vehicle financing, etc)
• Experience in financial products across both conventional and alternative financing models, with strong understanding of regulatory and risk frameworks
• Well‑versed in speaking & writing in English, Bahasa Indonesia;
  Mandarin is a plus
• Comfortable working under pressure with strict implementation timelines and scope challenges
• Detail‑oriented and results‑driven
• Soft skills:
  
  stakeholder management (especially with senior leadership team), strategic thinking with sharp business acumen, time management, and quality management
• Hard skills: project/program management skills, ideally CAPM/PMP/PgMP certified; process improvement skills (ideally Six Sigma Green Belt certified); data analytic skills to prioritise initiatives based on impact and effort; good working knowledge of project management tools like Jira, Lark and Google Suite.

Our Project & Program Management team leads cross‑functional initiatives that span multiple product lines and platforms within GoTo Financial’s Lending organisation. We manage the full project life cycle, covering scoping, planning, execution, monitoring, and closure while ensuring clear timelines, prioritisation, and risk mitigation. The team works closely with C‑suite leaders, internal functions, and external stakeholders through regular cadences to track progress, resolve issues, and remove implementation blockers.

We collaborate within the PPMO to ensure all cross‑product and cross‑platform programs are aligned at the portfolio level. As a detail‑oriented and results‑driven unit, we uphold strong documentation practices to support project governance and audit requirements.

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress” by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on‑demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo…