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Team Leader; Reminder Dan Jatuh Tempo

Job in South Tangerang, Banten, Indonesia
Listing for: PT SENS TEKNOLOGI INDONESIA
Full Time position
Listed on 2026-02-01
Job specializations:
  • Management
    Program / Project Manager
Job Description & How to Apply Below
Position: TEAM LEADER (REMINDER DAN JATUH TEMPO)
Location: South Tangerang

TL Collection (khusus bucket reminder dan jatuh tempo (S0))

Memimpin dan mengawasi tim collection agar target penagihan tercapai sesuai kebijakan perusahaan, dengan tetap menjaga kepatuhan, kualitas komunikasi, dan etika penagihan.

Mengelola dan memimpin tim collector (tele).

Menjadi penghubung antara agent dan manajemen.

Menganalisis performa harian, mingguan, dan bulanan.

Membuat action plan untuk agent dengan performa rendah.

Memastikan target harian & bulanan tercapai.

Melakukan coaching 1-on-1 dan team coaching.

Memberikan feedback call quality dan strategi penagihan.

Training agent baru (script, sistem, flow kerja).

Menentukan strategi penagihan sesuai bucket (Reminder-S0, NPL).

Mengatur prioritas data.

Mengawasi implementasi program diskon / restrukturisasi (jika ada).

Mengoptimalkan PTP dan follow-up pembayaran.

Memastikan penagihan sesuai SOP, regulasi OJK, dan AFPI.

Mengontrol cara komunikasi agent agar tidak melanggar etika.

Menangani dan melaporkan komplain nasabah.

Menghindari risiko hukum dan reputasi perusahaan.

Menyusun laporan harian / mingguan / bulanan tim.

Melaporkan kendala operasional dan rekomendasi perbaikan.

Koordinasi dengan tim Risk, Legal, Ops, dan Vendor (jika ada)

Pernah memimpin tim collection (TL / Senior Agent bucket reminder/S0).

Teliti dan detail.

Memahami flow penagihan, bucket aging, dan KPI collection.

Memiliki leadership, skill problem solving, dan komunikasi yang baik.

Terbiasa dengan target dan tekanan kerja.

Lokasi kerja :
Alam Sutera, Tangerang

Apa yang bisa saya dapatkan sebagai Kepala Regu

Pertanyaan Lamaran
  • What's your expected monthly basic salary?
  • How much notice are you required to give your current employer?
  • Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
  • How many years' experience do you have as an Activities Team Leader?
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