Marketing and Communication Manager

Overview

Mercure Serpong Alam Sutera is seeking a Marketing and Communication Manager to plan, develop, and execute marketing communication strategies to enhance the hotel’s brand image, visibility, and market positioning. This role oversees online and offline marketing activities to support room revenue, F&B outlets, events, and overall hotel promotions. The position ensures brand consistency in accordance with corporate and brand standards, manages media relations, digital platforms, social media, advertising, and promotional materials, and collaborates with Sales, Revenue, and Operations teams to deliver effective campaigns.

The Marketing and Communication Manager also supervises creative content, monitors marketing performance, manages budgets, and coordinates with external vendors, agencies, and media partners to maximize exposure and ROI.

Company Description Mercure Serpong Alam Sutera is located in the heart of Alam Sutera, between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment, and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure travelers. Discover Alam Sutera, known for cycling and jogging in a green environment, with experiences such as Flavor Bliss, Living World, IKEA, and Mall @ Alam Sutera.

• Plan, develop, and execute marketing communication strategies to enhance brand image and market positioning.
• Oversee online and offline marketing activities to support room revenue, F&B outlets, events, and hotel promotions.
• Ensure brand consistency in accordance with corporate and brand standards.
• Manage media relations, digital platforms, social media, advertising, and promotional materials.
• Collaborate with Sales, Revenue, and Operations teams to deliver effective communication campaigns.
• Supervise creative content, monitor marketing performance, manage budgets, and coordinate with external vendors, agencies, and media partners to maximize exposure and ROI.

• Bachelor’s degree in Marketing, Communication, Public Relations, Business Administration, or a related field
• Minimum 1–3 years of experience in Marketing Communication, preferably within the hospitality or hotel industry
• Strong knowledge of hotel branding, digital marketing, social media management, and content creation
• Proven experience in handling media relations, advertising, promotions, and marketing campaigns
• Excellent communication skills, both written and verbal, in English (additional languages are an advantage)
• Strong leadership and interpersonal skills with the ability to collaborate across departments
• Creative, detail-oriented, and able to manage multiple projects under tight deadlines
• Proficient in marketing tools, social media platforms, and basic design or content management systems
• Strong analytical skills with the ability to monitor campaign performance and ROI
• Good budgeting, negotiation, and vendor management skills

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. When applying, do not hesitate to let us know of any specific needs you may have so that we can consider them.

• Entry level

• Full-time

• Marketing and Sales

• Hospitality

South Jakarta, Jakarta, Indonesia 3 weeks ago