Customer Experience Sales Specialist

Overview

Customer Experience Sales Specialist at Talent Pop App:
Elevating Service to Sales.

At Talent Pop App, we believe the best support is the best sales strategy. We partner with high‑growth e‑commerce brands to integrate exceptional customer service with aggressive sales conversion goals. As a Customer Experience Sales Specialist, you are the vital link, ensuring every interaction—from initial inquiry to post‑purchase support—is an opportunity to build loyalty and drive revenue.

To ensure your application is reviewed directly by the Recruitment Team, you must follow these critical steps exactly: when selecting the position, choose “Brand Concierge” and enter the code NCESS.

• Choose “Brand Concierge” in the application role list.
• Enter the application code NCESS in the specified field.

• Serve as the brand's voice, communicating via phone, email, live chat, and SMS to resolve inquiries and provide personalized guidance.
• Proactively identify and execute high‑value sales actions—including upselling, cross‑selling, and product bundling—to maximize average order value.
• Implement targeted efforts for abandoned cart assistance, subscription recovery, and winback campaigns to recapture lost sales and boost customer lifetime value.
• Deliver a consistently high‑end, consultative experience aligned with the brand’s identity, making customers feel valued throughout their journey.
• Efficiently manage all order‑related concerns (tracking, returns, exchanges), ensuring a seamless experience that encourages immediate repeat sales.
• Accurately log customer interactions and sales data, monitor feedback trends, and collaborate on continual improvements in experience and workflow.

• At least 1 year of proven remote/online sales and customer support experience is mandatory.
• Prior e‑commerce experience, comfortable with sales‑focused elements such as upselling, subscription recovery, and post‑purchase sales.
• Exceptional communication and persuasion skills—naturally building rapport quickly and converting conversations into closed sales.
• Experience in customer service across phone, email, or chat; direct e‑commerce sales conversion experience highly preferred.
• Working knowledge of e‑commerce platforms like Shopify, CRM tools, or other customer engagement technology is a definite asset.
• Goal‑oriented, self‑starter who thrives in a fast‑paced, high‑performance remote environment.

• A dedicated PC or laptop with an i5 processor or a comparable modern equivalent.
• A stable, high‑speed internet connection with a minimum of 15 Mbps both upload and download.
• A quiet, professional workspace suitable for clear, uninterrupted calls.

• Sales incentives: commissions alongside base salary, plus reliable annual performance‑based raises.
• Health & well‑being: comprehensive HMO health coverage or monthly health stipend, plus paid time off.
• Recognition: generous performance and recognition bonuses for top contributors.
• Flexibility: 100% permanent work‑from‑home setup—no commute required.
• Growth path: supportive team culture with clear avenues for career advancement and skill development.

Ready to blend world‑class customer experience with effective sales conversion? Apply now to become our next Customer Experience Sales Specialist at Talent Pop App!