Account Manager, EMEA

About Customer.io

Over 8,000 companies – from scrappy startups to global brands – use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive.

We’re looking for an Associate Account Manager and Account Manager to join our growing Account Management team in EMEA.

In this role, you’ll build strong, trusted relationships with a portfolio of customers, ensuring they’re set up for long-term success with Customer.io. You’ll partner closely with Customer Success, Sales, Support, and Billing to manage renewals, support growth opportunities, and deliver a smooth, thoughtful customer experience.

This role may be hired at either level depending on experience, scope, and demonstrated ownership. Regardless of level, you’ll be supported by a collaborative team, clear processes, and opportunities to grow your impact over time.

We’re building relationships for future Associate Account Manager and Account Manager openings and anticipate hiring over the next three months, pending business needs and timing.

At this stage, we’re running recruiter and hiring manager screens to get to know candidates and assess alignment. As roles open, we’ll move qualified candidates forward and be transparent about next steps and timing throughout the process.

• Customer empathy: You genuinely care about customer outcomes and build trust through consistency and follow-through.
• Clarity: You communicate clearly, set expectations early, and don’t leave people guessing.
• Collaboration: You partner naturally with Sales, Customer Success, and Support to deliver a seamless experience.
• Ownership: You take responsibility for your accounts and follow things through to resolution.
• Curiosity: You’re eager to learn—about customers, the product, and how to improve how we work.

• Serve as a primary point of contact for a portfolio of customers, building strong, long-term relationships.
• Manage renewals and support account retention in partnership with Customer Success.
• Monitor account health and key performance indicators, identifying risks and opportunities early.
• Collaborate with Account Managers (at the Associate level) or operate more independently (at the Account Manager level) to support customer growth and pipeline health.
• Identify opportunities for expansion, upsell, or cross-sell and partner with Sales to execute where appropriate.
• Coordinate with internal teams—including Billing, Support, and Product—to resolve account-related questions and issues.
• Maintain accurate account data and activity in CRM tools.
• Stay informed on Customer.io’s product updates and industry trends to better advise customers.

This role may be hired at different levels. What matters most is your ability to build relationships, communicate clearly, and take ownership of customer outcomes.

• 1–2 years of experience in a customer-facing role (Sales, Customer Success, Account Management, Support, or similar).
• Strong interest in account management and customer growth.
• Organized, detail-oriented, and comfortable juggling multiple priorities.
• Eager to learn and grow with coaching and feedback.

• 3+ years of experience in account management, sales, or a related role in a SaaS or technology environment.
• Experience managing renewals, retention, and growth within an account portfolio.
• Comfortable owning account strategy and identifying revenue opportunities.
• Strong communication and relationship-building skills, with a results-oriented mindset.

• Clear, thoughtful written and verbal communication skills.
• Comfort working with CRM tools (or willingness to learn quickly).
• A collaborative, team-first approach to work.
• Located in the United Kingdom, or Ireland.

We believe in transparency. This role may be hired at different levels, and compensation will vary accordingly:

• Associate Account Manager: $60,000 base + $25,000 variable = $85,000 OTE
• Account Manager: $80,500 base + $34,500 variable = $115,000 OTE

All compensation figures are in USD…