Senior Business Development Manager - Vertical

Senior Business Development Manager - New Vertical About this position

Join the revolution in hospitality tech!

Liven is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.

At Liven
, our platform is built to help hospitality businesses save more and work smarter by seamlessly integrating every aspect of their operations—from ordering and payments to back‑of‑house management
.

Driven by a deep passion for the hospitality industry, we continuously innovate to elevate the experience for both venues and their guests. Our solutions are powered by AI‑enriched insights and automated workflows
, enabling smarter decision‑making and smoother operations at scale.

We’re proud to be an AI‑first organisation
. By automating repetitive tasks, we free up space for our teams—and our customers—to focus on what truly matters: solving complex problems, delighting guests, and driving meaningful growth.

• Global Reach: From Melbourne to New York, Singapore to Jakarta, and all the way to Chennai, our presence spans major cities across the globe.

If you're someone who thrives on creativity, bold thinking, and using technology to make things better, faster, and smarter—you’ll feel right at home here.

We are looking for a commercially driven Senior Business Development Manager to build and own a high‑quality pipeline of enterprise and multi‑location clients for our loyalty and customer engagement platform.

With 6–8+ years in enterprise business development
, you will be responsible for sourcing, engaging, and progressing new business opportunities with senior stakeholders across target industries. You will lead front‑end deal development—from outbound prospecting and discovery through to shaping solutions and advancing opportunities toward close.

This is a high‑impact, revenue‑focused role working closely with the founder and leadership team. You will play a critical role in driving new business growth and establishing a strong foundation for scalable revenue.

• Enterprise Pipeline Development

  Own end‑to‑end pipeline generation by identifying, targeting, and engaging enterprise and multi‑location businesses (F&B groups, retail chains, malls, property developers). Build a consistent pipeline of qualified opportunities.

• New Business Acquisition

  Drive outbound prospecting across multiple channels (Linked In, email, calls, events) to secure meetings with senior decision‑makers (CMO, Head of Marketing, Digital, Operations).

• Discovery & Commercial Qualification

  Lead structured discovery conversations to uncover business needs across customer retention, loyalty, CRM, and revenue growth. Qualify opportunities based on commercial potential and strategic fit.

• Solution Development & Decision Progression

  Work closely with leadership to shape tailored solutions aligned to client objectives. Position our platform effectively and progress opportunities through the sales funnel toward close.

• Stakeholder Management

  Navigate complex buying groups and build relationships with multiple stakeholders to drive consensus and momentum.

• Market & Vertical Strategy

  Identify high‑value verticals and emerging opportunities. Provide insights on market trends, competitive positioning, and go‑to‑market strategy.

• Pipeline Management & Forecasting

  Maintain accurate CRM data, track pipeline health, and manage deal progression with discipline and accountability.

• Communication:
  Slack, Google Meet, Zoom
• Documentation:
  Notion, Google Workspace
• Methodologies:
  Account‑Based Selling, Consultative Sales, Enterprise Pipeline Management

• 6–8+ years in business development or enterprise sales
  , ideally in SaaS, fintech, or digital platforms
• Proven track record of generating pipeline and closing or progressing enterprise deals
• Strong experience engaging senior stakeholders in complex organizations
• Skilled in consultative selling, discovery, and commercial positioning
• Demonstrated ability to build pipeline from scratch through outbound efforts
• Excellent communication, negotiation, and stakeholder management skills
• Highly self‑driven with a strong sense of ownership and accountability for results
• Disciplined in CRM usage, pipeline tracking, and follow‑through

• Experience in loyalty programs, CRM, customer engagement, or marketing technology
• Background working with F&B, retail, malls, or property developers
• Familiarity with SaaS + custom solution selling models
• Understanding of customer lifecycle, retention strategies, and campaign mechanics
• Existing network in enterprise or mid‑to‑large business ecosystems