Telemarketing Team Leader

As a Telemarketing Team Leader
, you will be responsible for managing and guiding a team of telemarketers to achieve individual and team sales targets. You will play a key role in driving customer acquisition, promoting fintech lending products, and ensuring excellent customer service standards in line with company goals.

• Lead, supervise, and motivate the telemarketing team to meet daily, weekly, and monthly KPIs.
• Monitor and evaluate team performance, provide coaching and regular feedback for improvement.
• Develop call scripts and telemarketing strategies aligned with marketing campaigns and business objectives.
• Train new team members and provide refresher training for existing staff.
• Ensure proper lead management, including assigning call lists and tracking outcomes.
• Work closely with marketing and sales teams to align messaging, promotions, and offers.
• Handle escalated customer inquiries or complaints when needed.
• Prepare reports on performance metrics, call conversion rates, and campaign effectiveness.
• Maintain compliance with regulatory standards in financial promotions and customer communication.
• Continuously seek ways to improve call quality, sales effectiveness, and customer satisfaction.

• Minimum 3 years of experience in telemarketing or telesales, with at least 1 year in a supervisory or team lead role.
• Proven track record of achieving sales targets and managing successful campaigns.
• Strong leadership, coaching, and motivational skills.
• Excellent communication and interpersonal skills.
• Experience in fintech, banking, or financial services is highly preferred.
• Familiar with CRM systems and telemarketing tools.
• Ability to work under pressure and adapt in a fast-paced, target-driven environment.
• High attention to detail and strong problem-solving skills.