Progress Advisor ​/ Customer Relation Officer

Customer Relations Officer / Progress Advisor (PA) play a vital role in supporting student success and strengthening customer relationships at English
1. They must have strong attention to detail, clear communication skills, and a proactive, solution-oriented mindset. PA is responsible for driving course renewals and generating referrals by building trust with parents, communicating student progress in a timely and effective manner, and addressing concerns as they arise.

• Responsible for re-selling English 1 courses and generating referrals by building long-term relationships with customers, timely communicating about students' study progress.
• Building trust relationship with students and their parents
• Re-selling core courses to customers
• Daily communicating with customers about their concerns and questions
• Generating referrals
• Consistently informing customers about all important information and changes
• Preparing and delivering parent-facing events following suggested framework
• Recording all the necessary group, student and parent management operations using CRM system
• Observing lesson to better understand students' performance, share with their parents

• Service mindset : treating customer the way you want to be treated
• Sales ability : delivering effective sales pitch and closing deals
• Excellent communication and problem solving skills
• A strong team player, able to work well with colleagues
• Strong attention to detail and organizational abilities
• Time management skills, able to set priorities, and complete tasks on time with high quality