Hotel Room Sales Travel Agent

Hotel Room Sales Travel Agent

Overview
We are seeking an experienced  Hotel Room Sales Travel Agent  to drive hotel bookings by engaging with potential customers through online chat and, when necessary, direct phone calls. The ideal candidate will have a background in  hotel room sales, travel agency experience, or hospitality reservations , with strong skills in converting inquiries into confirmed reservations. This role requires excellent customer service, sales acumen, and the ability to collaborate with hotel staff for special requests such as group bookings or unique accommodations.
This position serves  North American customers , so familiarity with the  North American travel market  and availability to work within  North American time zones  is essential. Additionally, the agent should have a  vision for improving system automation , and providing valuable feedback to the  product and engineering teams  to enhance efficiency and optimize the booking experience.

Key Responsibilities
Engage proactively with potential guests via  online chat, email, and phone  to guide them through the booking process.
Understand customer needs and recommend hotel room options, upselling where possible to maximize revenue.
Provide accurate information about  hotel services, amenities, pricing, promotions, and policies .
Follow up on inquiries to ensure a  high conversion rate  of leads to confirmed bookings.
Handle  special requests such as group bookings, extended stays, or customized packages  in coordination with hotel management.
Collaborate with  hotel staff  to resolve customer concerns that require hotel intervention.
Maintain detailed records of customer interactions, reservations, and feedback to improve future engagement strategies.
Stay up-to-date with  hotel promotions, seasonal offers, and competitor pricing  to provide the best recommendations.
Actively contribute to system automation improvements  by identifying pain points and providing structured feedback to the  product and engineering teams  to enhance booking workflows and reduce manual tasks.

Qualifications & Skills

Experience:

Minimum of  2 years in hotel room sales, travel agency, hospitality reservations, or a related customer service/sales role .
Communication

Skills:

Excellent written and verbal communication skills in English.
Sales & Negotiation:  Strong ability to  convert inquiries into bookings  and upsell when appropriate.
Customer Service:  Friendly, patient, and professional demeanor with a  customer-first mindset .
Tech-Savvy:  Proficient in using  online chat systems, booking platforms, CRM software, and email communication tools .

Collaboration:

Ability to  work with hotel staff , handle group bookings, and escalate requests requiring hotel intervention.
Process Improvement:  Vision to identify  inefficiencies in booking workflows  and suggest automation or enhancements to improve agent and customer experience.
Flexibility:  Availability to  work within North American time zones  to accommodate customer needs.

Preferred Qualifications

Experience with Hotel PMS (Property Management Systems)  such as Opera, Syn Xis, or OnQ is a significant advantage.

Experience with Travelport  (or similar GDS) is a plus.
Familiarity with  major hotel brand websites  and  various hotel booking engines .
Background in handling  corporate, group, or event-related hotel bookings .
Knowledge of  hospitality industry trends and customer behavior .

If you are a proactive sales professional with a passion for hospitality and a vision for improving system automation, we encourage you to apply!