Customer Service Represenative

Customer Service Representative

A growing organization is seeking a Customer Service Representative to join its collaborative team. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and has strong organizational and communication skills.

This position offers the opportunity to work closely with customers, support order processing activities, and play a key role in ensuring an exceptional customer experience.

• Manage and prioritize a high-volume shared email inbox
• Respond to customer inquiries in a professional and timely manner
• Process customer orders and verify order details
• Review purchase orders and validate information within internal systems
• Support CRM-related processes and data management initiatives
• Perform accurate data entry and record maintenance
• Collaborate with internal teams to ensure order accuracy and customer satisfaction
• Assist with additional customer service and administrative responsibilities as needed

• 1-3 years of experience in a customer service, customer support, or contact center environment
• Experience managing shared inboxes and handling a high volume of email communication
• Strong written communication and customer service skills
• Proficiency with Microsoft Outlook, Teams, Excel, and Copilot
• Ability to multitask and effectively manage competing priorities
• Strong attention to detail and organizational skills

• B2B customer service experience
• Experience working within manufacturing or industrial environments
• Familiarity with ERP, CRM, or order management systems
• Experience utilizing Radius EFI or similar platforms

The ideal candidate will be:

• Eager to learn and take initiative
• Comfortable asking questions and seeking clarification
• Friendly, professional, and customer-focused
• A strong team player who enjoys collaborating with others
• Able to work efficiently in a fast-paced environment

• Supportive and welcoming work environment
• Collaborative team culture with approachable leadership
• Modern office setting within a manufacturing organization
• Opportunity to gain exposure to CRM and customer service operations
• Business casual dress code
• Stable organization with a reputation for teamwork and employee support

If you're a customer service professional who enjoys problem-solving, email communication, and working with a great team, we'd love to hear from you. Apply today!