Business Office Coordinator

Ingleside HQ
Ingleside HQ On Site
702 King Farm Blvd
Suite 510
Rockville, MD 20850, USA

• Medical, Dental & Vision Coverage
• Company-Paid Short-Term and Long-Term Disability Insurance
• Company-Paid Life Insurance
• Paid Time Off (PTO) Accrual
• Paid Holidays
• Educational and US Citizenship Scholarship Opportunities
• Onsite CPR Training
• Certified Dementia Practitioner Training *
• Well-Being Model
• Eligible Employees May Receive Annual Employee Recognition from Residents
• UKG Wallet (Daily Pay)
• Free Use of Community Pool and Fitness Center
• Training and Growth Opportunities
• Tickets to Work
• Pet Insurance
• Available for select employees

Associates Degree in Business related field or equivalent experience preferred. Two (2) to four (4) years of experience in billing insurance, account collections, Medicare and Medicaid billing and reimbursement preferred. Experience in office management and skilled nursing facility billing preferred. Demonstrated leadership skills and strong initiative and ability to work in a self-directed environment. Must have the ability to apply practical understanding to carry out instructions furnished in written and oral form, possess effective verbal and written communication ability, basic math skills, strong customer service skills, and be proficient in the operation of computer applications and Microsoft Office.

Ability to be a team player and to multi-task in a fast-paced environment. All employees are expected to uphold our ARISE values— Accountability, Respect, Innovation, Stewardship, and Excellence—guiding our behavior, decisions, and service to others with purpose and integrity.

The Business Coordinator is responsible for managing billing processes, maintaining accurate financial records, and ensuring timely collection of payments. This role involves maintaining census reports, reconciling accounts, generating statements, and communicating with residents, families, and insurance providers regarding billing inquiries. The Coordinator also assists with Medicare and Medicaid claims, as necessary, and monitors account receivable, and participates in month-end processes.

Update and maintain daily census to ensure daily and monthly census reports are accurate. Daily census reports should be communicated via e-mail to any pharmacy, laboratory, and therapy providers. Confirm that PCC census reports match the Intranet Census Dashboard.

Collect and deposit all receivables at least 1x weekly or more frequently, as necessary.

Act as a liaison between community and family members for all billing related questions.

Ensure all applicable financial related documents are appended to PCC. This includes, but is not limited to, POA documents, insurance cards, admissions contacts, etc.

Verifies and confirms all cash flow into the business office from Dining, Chapel, Encore, and/or any on-site store, and reconcile accounts monthly, if applicable to your community.

Generate and review trial bills for IL, AL, MSAL, and SNF for accuracy and completeness before releasing outsourced print services.

Generate collection letters in accordance with Ingleside’s AR policy. Provide collection letters to Assistant Controller - RCM for review. After reviewing, mailing, and distributing letters and addressing any resident/family concerns regarding the letter.

Refers delinquent accounts to Assistant Controller – Revenue Cycle Management/Controller.

Manages all month end processes, which include completion of data entry of all ancillaries, review and correction of edits, census reconciliation, and cash…