Desktop Support Av​/Meeting Room

Position: DESKTOP SUPPORT WITH AV/MEETING ROOM SUPPORT
Job Summary:

We are seeking a skilled Desktop Support Technician with a specialization in Print and Meeting Room Support to join our IT team. The successful candidate will provide technical support for desktops, laptops, printers, and meeting room equipment, with a focus on resolving print and meeting room-related issues.

Responsibilities:

- Provide technical support for desktops, laptops, and mobile devices

- Troubleshoot and resolve printer issues, including installation, configuration, and repair

- Support meeting room technology, including video conferencing equipment and presentation systems

- Install, configure, and maintain print servers and printers

- Manage print queues and resolve print-related issues

- Collaborate with IT teams to ensure seamless support

- Document incident resolutions and maintain accurate records

- Stay up to date with new technologies and trends in desktop support, printing, and meeting room technology

Requirements:

- 2+ years of experience in desktop support or related field

- Strong knowledge of Windows operating systems and desktop hardware

- Experience with printer troubleshooting and repair

- Familiarity with meeting room technology and video conferencing systems

- Excellent problem-solving and analytical skills

- Effective communication and interpersonal skills

- Ability to work in a fast-paced environment with multiple priorities

- Bachelor's degree in computer science, Information Technology, or related field

Specialized

Skills:



- Print server management

- Printer troubleshooting and repair

- Meeting room technology support

- Video conferencing system support

Nice to Have:

- Certification in desktop support or related field (e.g., CompTIA A+)

- Experience with IT service management tools (e.g., Service Now)

- Familiarity with cloud-based technologies and services

- Experience in a similar industry or sector