Area Zone Leader; Part-Time), Guest Experience; GX

About Hollywood Park

Hollywood Park, a near 300‑acre sports and entertainment destination, is being developed by Los Angeles Rams Owner/Chairman

E. Stanley Kroenke with the 70,000‑seat SoFi Stadium as its centerpiece. Hollywood Park is the largest urban mixed‑use mega development under construction in the Western United States. When complete, Hollywood Park will have up to 2,500 residences, a hotel, a retail district reaching up to 890,000 square feet, up to 5 million square feet of office space, and more than 25 acres of public parks and open space.

Home to the Los Angeles Chargers and Super Bowl LVI Champion Los Angeles Rams, SoFi Stadium is the host of world‑renowned sporting events, including Super Bowl LVI in 2022, College Football Playoff National Championship game 2023, Wrestle Mania 2023, World Cup 2026, and the Opening and Closing Ceremonies of the Olympics in 2028. Adjacent to the stadium and under the same roof canopy is a 2.5‑acre open‑air plaza, American Airlines Plaza, and the 6,000‑seat You Tube Theater.

You Tube Theater is an intimate venue, making it the perfect place for concerts, comedy, awards shows, esports competitions, community gatherings, conferences and more.

Hollywood Park is being brought to life by a deeply experienced team of creative forward‑thinkers. The project is a celebration of all that Los Angeles has to offer. We are inspired by our diverse Inglewood community as a place for the community to be, to see and to connect. Hollywood Park is committed to building and maintaining a workplace that celebrates the diversity of our team members, allowing them to bring their authentic selves to work every day.

At the heart of Hollywood Park, lies our dedication to our purpose, promise, and commitments. Our PURPOSE is creating extraordinary experiences, one moment at a time. Our PROMISE is to be an iconic destination that celebrates our diverse and vibrant community. We promise to exceed expectations while cultivating a fun and safe experience where lasting memories are made. Our COMMITMENTS are outlined by S.T.A.R.S.

• Start with Care – create a lasting impact through genuine care
• Thrive as a Team – create an environment of collaboration and encouragement
• Anticipate Unspoken Needs – be proactive in delivering extraordinary service and support others
• Resolve with Respect – treat others with empathy, patience, and kindness
• Safety Always – maintain a safe and secure environment

The Guest Experience Area Zone Leader plays a key leadership role in delivering exceptional service across designated zones of SoFi Stadium during events. Responsible for supervising and supporting frontline staff—including Ushers, Ticket Takers, Concierges, and Guest Experience Representatives—the Area Leader ensures team alignment with department standards while responding to guest needs and operational challenges in real time.

This role serves as a direct extension of the Guest Experience management team on event days, helping to drive a culture of hospitality, accountability, and proactive service. Area Leaders are empowered to make operational decisions, resolve elevated guest concerns, and lead by example in promoting a welcoming and world‑class environment for all guests and staff.

• Oversee and support Guest Experience team members assigned to a specific area or zone of the stadium.
• Conduct pre‑shift briefings, communicate key event information, and ensure staff are prepared and positioned properly.
• Act as the primary point of contact for escalated guest concerns within assigned zone; resolve issues efficiently and with empathy.
• Ensure consistent application of stadium policies and service standards across your team.
• Collaborate with internal departments including Security, Operations, Premium Services, and Facilities as well as our HWP vendors to ensure seamless guest service.
• Monitor and report on crowd flow, ADA accommodations, incident trends, and staffing performance.
• Coach, mentor, and motivate team members throughout the event; recognize strong performance and redirect as needed.
• Submit post‑event…