Concierge, Guest Experience; Part-Time

Overview

Hollywood Park, a near 300-acre sports and entertainment destination, is being developed by Los Angeles Rams Owner/Chairman

E. Stanley Kroenke with SoFi Stadium as its centerpiece. The project includes residences, a hotel, a large retail district, office space, and extensive public parks and open space. Home to the Los Angeles Chargers and Rams, SoFi Stadium hosts major events and venues such as You Tube Theater for concerts, comedy, awards shows, esports, conferences, and more.

Culture at Hollywood Park is shaped by a diverse team focused on creative forward-thought and community connection. Hollywood Park is committed to building a workplace that celebrates diversity and allows team members to bring their authentic selves to work. Our purpose is creating extraordinary experiences, one moment at a time. Our promise is to be an iconic destination that celebrates a diverse and vibrant community, exceeding expectations while delivering a fun and safe experience.

Our commitment s are outlined by S.T.A.R.S.

• Start with Care – create a lasting impact through genuine care
• Thrive as a Team – foster collaboration and encouragement
• Anticipate Unspoken Needs – be proactive in delivering extraordinary service
• Resolve with Respect – treat others with empathy, patience, and kindness
• Safety Always – maintain a safe and secure environment

The Concierge is a guest-first role providing elevated service within the Guest Experience Department. Assigned in high-impact locations throughout the stadium, the Concierge serves as a critical touchpoint for creating personalized, extraordinary experiences. The role involves interacting with guests to anticipate needs, respond to inquiries, and resolve issues to ensure a seamless, premium experience. Concierges embody the S.T.A.R.S. principles through proactive engagement, hospitality, professionalism, and teamwork.

• Deliver warm, genuine greetings to all guests in assigned areas.
• Provide informed, personalized assistance regarding seating, ADA needs, club access, event information, and amenities.
• Support Guest Service Center operations by addressing guest feedback and coordinating service recovery.
• Collaborate with all Hollywood Park departments and vendors to deliver service excellence.
• Utilize company systems, software, and tools to document and complete reports and resolve issues.
• Attend pre-event briefings and communicate event-specific updates.
• Handle medical or emergency situations calmly and effectively.
• Uphold all guest experience, conduct, and safety policies.
• Support team operations with professionalism and discretion.
• Perform other duties as assigned.

• 2-4 years of customer service, hospitality, or guest-facing experience.
• Previous venue or event experience preferred.
• Strong verbal and written communication skills.
• Positive demeanor and strong problem-solving skills.
• Ability to stand, walk, and maneuver stairs for long durations.
• Availability for nights, weekends, and holidays.
• Professional appearance in accordance with company and departmental guidelines.

• Problem Solving
• Leadership Accountability
• Operational Awareness
• Physical Requirements

The physical requirements described here are representative of those that must be met to perform the essential functions of this job successfully. Employees must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue. The role requires constant movement and use of limbs and may require good manual dexterity, coordination, and stamina.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Lifting up to 40 pounds
• Climbing/Balance – prolonged steps or stair climbing, balancing
• Stoop/ Bend – occasional
• Standing – prolonged
• Walking – prolonged
• Sitting – rare
• Reaching – occasional overhead and horizontal
• Hearing – required to service guests
• Speaking – proficiency in English

• Inside/Outside – generally indoor with some exposure to outdoor conditions
• Cold/Heat – indoor and outdoor environments, including exposure to elements
• Noise/Vibrations…