Seasonal Game Operations Coordinator

The NFL Digital Media Technical Operations team is seeking a coordinator to assist with supporting digital apps and platforms. Focus will be on live video streaming experiences on web browsers, mobile phone, tablet and connected tv apps on game days. This person will be expected to immerse themselves within the details of all digital products and become a communication hub for operational activities.

This person should have strong communication skills and confidence in a fast-paced environment. This position will communicate with product management, technology, and business development. The role will report directly to the Senior Product Operations Manager.

• Clubs preseason live game support, live stream validation, monitoring, triage, escalation, and platform checks.
• Coordinate and monitor daily operational activities to ensure they are carried out efficiently and according to established procedures for Product Operations team.
• Validate and check CTV, mobile, tablet and web devices for live streaming of games and shows supporting content and advertising requests.
• Ensuring that the live stream plays properly in all relevant DMAs during game window, on desktop (Preseason), mobile web & mobile app (Preseason & Regular Season)
• Managing the triage, escalation and resolution of Business Development and fan reported issues in real-time on Game Days
• Duties will also include answering messages sent into  by fans, which requires knowledge about how the site feature’s function. Offer fans in-depth tier 2 technical support on own and operated products.
• Provide support to our direct-to-consumer such as NFL+ and Digital products by processing subscription renewals, refunds, and cancellations.
• Help process NFL Privacy request such as deletion, access and change of user’s data.
• Use several databases, portals, and consoles to perform personal information functions such as processing deletion and access requests.

• 1-3 years’ experience coordinating and supporting digital products in a sports entertainment, digital, media or related industry
• Well-organized; ability to manage multiple tasks and prioritize in a fast-paced environment
• Strong interpersonal, verbal, and written communication skills
• Excellent problem-solving ability; highly motivated to drive positive change
• Must be able to work all NFL Game Days, including Preseason, Regular Season and Playoffs, in‑office.
• Must be able to work on holidays (e.g. Thanksgiving, Christmas Eve, Christmas, New Year’s Eve, New Year’s).
• Strong knowledge of sports and digital sports products

• Bachelor of Science or Arts degree in business, marketing, communications, computer science, or related field is preferred.

• Ability to understand and document business rules
• Ability to quickly learn new systems and programs
• Attention to detail and excellent organizational skills
• Avid interest and knowledge of NFL football
• Excels collaborating with team

• 7-month employment period, 40 hours/week expected
• Flexible schedule is a must including weekends, holidays, and late nights

$23—$23 USD

Benefits information is confidential. In-person work at our offices is a top priority. Remote and/or hybrid working options are not offered.

The NFL is committed to building an inclusive work environment that reflects our incredible fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, and local laws.