Zone Leader Guest Experience

About Hollywood Park

Hollywood Park is a ~300‑acre sports and entertainment destination near Los Angeles, featuring the 70,000‑seat SoFi Stadium and the 6,000‑seat You Tube Theater. In addition to hosting major sporting and entertainment events, the site will include 2,500 residential units, a hotel, a retail district (up to 890,000 sq ft), 5 million sq ft of office space and more than 25 acres of public parks.

As the Zone Leader, you will support the Guest Services management staff and lead your assigned areas for all Hollywood Park events. Key duties include:

• Leading and supporting Guest Experience Team Leads and their part‑time teams.
• Ensuring compliance with department standards, policies and safety expectations.
• Attending pre‑event briefings, conducting walk‑throughs, and communicating event details during zone briefings.
• Monitoring team performance, motivation, and teamwork.
• Coordinating operational setup, equipment inventory and return for assigned areas.
• Serving as the single point of contact for all Team Leads within the zone.
• Collecting staffing attendance, reporting shortages and managing emergency situations.
• Maintaining accurate incident documentation and post‑event reports.
• Participating in on‑the‑job training, coaching and development of team leaders.
• Collaborating with safety services, state police, and medical partners for problem‑solving.
• Reporting to and assisting guests with issues and service recovery efforts.
• Attending monthly leadership meetings and completing other duties as assigned.

Minimum requirements:

• Minimum 2 years of prior lead experience in hospitality/entertainment/guest services.
• Experience leading a team.
• Strong verbal and written communication and interpersonal skills.
• Positive and energetic attitude.
• Ability to multitask in a fast‑paced environment.
• Flexible schedule, willing to work nights, weekends, and holidays.
• Comfortable working with large crowds and loud environments.