Director Hotel Operations

Compensation: $170,000 to $180,000 per year

Step into something new. Kali Hotel is bringing a fresh, elevated hospitality experience to Inglewood, at the heart of one of Los Angeles’ most exciting destinations and moments from SoFi Stadium and Intuit Dome.

For the right hospitality leader, this is more than an opportunity to oversee operations—it’s a chance to shape the culture, elevate the guest experience, and help establish a new standard for hospitality in the market.

If you’re energized by luxury, leadership, and creating something extraordinary, Kali Hotel is your opportunity to make your mark.

We are looking for a dynamic, highly engaged Director of Operations to serve as a key member of the hotel's executive leadership team. This is a broad, highly visible role responsible for the overall operational performance of the hotel and for creating a seamless, elevated guest experience across every touchpoint.

The Director of Operations will provide strategic and day-to-day leadership across Rooms, Food & Beverage, Culinary and Security, partnering closely with the General Manager and executive leadership team to drive service excellence, financial performance, associate engagement and operational consistency.

This is an ideal opportunity for a seasoned hotel operator who understands both the discipline of luxury hospitality and the energy, creativity and pace of a contemporary lifestyle hotel.

REPORTS TO:

General Manager

• Provide strategic and day-to-day operational leadership across Rooms, Food & Beverage, Culinary and Security.
• Partner with the General Manager and Executive Committee to establish operating priorities, service standards, financial objectives and strategic initiatives.
• Serve as a visible leader throughout the hotel, creating a culture of accountability, collaboration, hospitality and continuous improvement.
• Ensure all departments consistently deliver an elevated, personalized guest experience aligned with the hotel's positioning and brand standards.
• Lead the execution of hotel-wide operational initiatives, identifying opportunities to improve efficiency, profitability and guest satisfaction.
• Operate proactively and anticipate what is coming next: identifying operational challenges, guest needs, staffing requirements and business opportunities before they become issues.
• Maintain a forward-looking approach to hotel operations, ensuring the team is consistently prepared for changes in occupancy, group demand, major events, VIP activity and other business drivers.
• Serve as the General Manager's operational partner and act on behalf of the General Manager when requested or absent.

• Oversee Front Office, Housekeeping, Guest Services, Concierge, Laundry and related Rooms operations.
• Ensure staffing levels, training, service standards, productivity and departmental financial performance are aligned with business needs.
• Lead labor planning and management, ensuring staffing models are appropriate for occupancy, forecasted demand and operational requirements.
• Review guest feedback and service recovery trends and establish action plans to address opportunities.

• Provide leadership and oversight to the hotel's Food & Beverage and Culinary operations in partnership with the Director of Food & Beverage and Executive Chef.
• Ensure restaurants, bars, banquets, room service, culinary and stewarding operations work cohesively to deliver a consistent guest experience.
• Partner with F&B and Culinary leadership to maximize revenue, profitability, quality and labor productivity.
• Support the development of compelling F&B programming, activations and experiences that…