Technology Services

Position: Technology Services Support
ALTA VISTA INNOVATION HIGH SCHOOL Full Time, Monday - Friday; 8 a.m.

- 4:30 p.m.This position provides support to various school sites within the region. The role will require travel between locations to meet site-specific needs.

Help Us Change Lives We live by the motto that “There is a Student in Front of Everything We Do” and we are very passionate about it. Do you have a passion to work with students? If so, then this is an exciting opportunity for you! You’ll have the opportunity to work with a diverse group of students supporting their growth and development.

Remember the person who made a difference in your life? Now it’s your turn.

Learn more about us at (Use the "Apply for this Job" box below). You Will Make an Impact The Technology Services Support position will provide educational and instructional technology support which includes assisting students with access to testing platforms. This Position works closely on a regular basis with client schools leadership and staff to resolve day-to-day issues.

RESPONSIBILITIES/DUTIES:
This list is illustrative only and is not intended to be a comprehensive list of tasks performed by this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Remote Help Desk and onsite support for most desktop software, hardware and peripherals issues; as needed onsite visits to support end-users, and complete work requests

Proactive monitoring of infrastructures to identify and resolve issues before downtime occurs; network connectivity troubleshooting and maintenance

Provide support for all audio/visual (A/V) needs. Including setup, training and maintaining full functionality

Maintain close contact and open communication with clients until an issue has been resolved

Document within our ticketing system to create detailed work logs and technical documentation

Accept and work Tier 1 escalation issues for which a higher level of technical expertise is required

Triage and escalate complex issues to Tier 3 Support Technician and Management appropriately

Use imaging deployment tools to build and deploy new computer operating system (OS) packages

Coordination of service requests with third-party technology providers as needed

Conduct technical support in line with documented procedures; maintain hardware, software and network inventory, diagrams and related documentation as needed

Provide manager with regular updates on common problems encountered and identify possible longer term solutions/improvements to reduce future problems

Use communication channels to inform team of important issues and information which will help improve team performance

Provide new site technology staging and upgrading of older technology as needed

Maintain a safe learning environment in all areas

Participate in special projects as required

Participate in meetings and trainings, as requested

Administrative duties, responsibilities, and activities may be assigned or changed from time to time KNOWLEDGE, SKILLS, LICENSES, CERTIFICATION, ETC:

Working knowledge of Windows Cloud Hybrid based network, including Active Directory, Group Policy, DNS, VPN, and Exchange Strong knowledge of Windows client operating systems and standard office applications

Proficient with data backup, disaster recovery, and business continuity principals, issues, and solutions, including familiarity with image-based backup systems.

Understanding of small and medium-sized business networking protocols and internet connectivity

Troubleshooting skills and ability to evaluate and manage changes, understanding their impact to systems, business and users

Ability to work proactively and collaboratively with employees within department and across functions

Ability to deliver outstanding customer service, demonstrate professionalism while maintaining composure in stressful situations

Ability to communicate, and present ideas in user-friendly language to both technical and non-technical clients and staff as needed

Ability to conduct research into a wide range of computing issues as required

Able to work well with stringent deadlines and possess good organizational skills

Ability to…