Retail Operations Assistant Bilingual English Chinese

Benefits

• 401(k)
• 401(k) matching
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off

Be the face of a global hair brand! UNICE is a world leader in 100% human hair wigs, dedicated to helping customers look and feel their best. Join our vibrant retail environment where beauty, fashion, and exceptional customer experiences come together.

We are looking for a detail-oriented and proactive Retail Operations Assistant to support the daily operations of our retail store network. This role works closely with headquarters and store teams to ensure smooth store operations, coordinate operational tasks, organize store data, and assist with retail projects.

This position is designed as a store management development role. High-performing employees may have opportunities to grow into Store Supervisor, Assistant Store Manager, or Store Manager positions.

• Support daily communication and coordination between headquarters and retail store teams
• Track and follow up on store operational tasks, including promotions, store improvements, and general store support
• Collect and organize store feedback and work with internal departments to resolve operational issues
• Monitor store execution in areas such as merchandising, promotions, customer service, inventory, and store standards
• Maintain and organize store performance data, including sales, inventory, and operational reports
• Assist with retail projects such as new store openings, store upgrades, promotional campaigns, and training initiatives
• Prepare basic reports and help management track store performance
• Conduct occasional store visits or provide short-term on-site support when needed

• Bilingual in English and Chinese (Mandarin) required
• Interest in retail operations, store management, or multi-location retail businesses
• Strong organizational skills and attention to detail
• Good communication and coordination skills
• Ability to manage multiple tasks in a fast-paced environment
• Proficiency in Excel, Microsoft Office, or similar tools
• Willingness to occasionally visit store locations as needed
• Previous experience in retail, sales, operations support, or store environments is a plus
• Growth Opportunity:
  This role is part of our store management development track. Employees will gain exposure to store operations, sales management, inventory control, and team management, with opportunities to grow into Assistant Store Manager or Store Manager roles based on performance.