ICMS Case Manager

Job Details

Position:
Case Manager, Intensive Case Management Program (ICMS).

Location:

Inglewood, CA 90302. Type:
Full Time. Salary Range: $23.69 - $27.87 per hour. Shift: Day. FLSA Status:
Non-exempt. Property Focus:
Works with people who have experienced homelessness. Full‑time position in Inglewood.

Hiring Range: $23.69 to $27.87 per hour. Pay varies based on qualifications, experience, and alignment with internal equity.

Benefits include:
Medical, Dental, Vision; 401(k) with match; life insurance; long‑term disability coverage; medical and dependent care FSA.

The Case Manager is part of the Intensive Case Management Services team working with formerly homeless individuals with chronic medical conditions and co‑occurring disorders. The role reports to the Senior Case Manager of ICMS and coordinates services using best practices such as motivational interviewing, harm reduction, critical time intervention and stages of change. The primary function is to mitigate the risk of individuals losing housing by enhancing problem‑solving, coping skills, and self‑coordination.

The Case Manager works closely with families, partners such as property management, housing locators, third‑party service providers, and other Linc staff.

• Work closely with referring agencies such as the VA and local Housing Authorities
• Assist with paperwork required for lease‑up process
• Work in a collaborative and productive partnership with Linc staff, VA staff and property managers
• Develop and maintain rapport with community; establish connections to mental health, substance abuse, employment, health, housing retention and other needed services
• Provide strength‑based case management and service coordination services designed to assist with reaching treatment plan goals
• Manage and facilitate the community collaborative
• Formulate a plan of intervention acceptable for the resident; proactively facilitate adjustments in the care plan or services when necessary to promote enhanced outcomes
• Learn and maintain knowledge of community agencies and procedures, along with any modifications to those procedures
• Provide programs and support groups that promote good physical and mental health, positive social development, and strong academic performance for residents of all ages
• Provide interventions and crisis management services as needed
• Conduct individual, group, assessment support sessions and residential programs for all residents
• Attend scheduled team meetings and trainings
• Report abuses as mandated reporter
• Attend appointments with clients monthly and as needed
• Maintain and submit timesheets, mileage logs, data reports and other required documentation accurately and in a timely fashion
• Provide coverage for programs which occur occasionally during evening and weekend hours

• Well‑developed psychosocial assessment and intervention skills
• Basic computer knowledge; MS Word and Excel required;
  PowerPoint preferred
• Flexibility regarding scheduling and prioritizing tasks
• Ability to utilize critical thinking skills and good judgment in decision‑making situations, good organizational and record‑keeping skills, and ability to establish and carry out complex plans of care for key diagnoses with HIPAA rules and guidelines
• Implementation of housing‑first principles in provision of services with motivational interviewing, critical time intervention, harm reduction and trauma‑informed care strategies
• Permanent Supportive Housing Models

• Superior writing and communication skills
• Understanding of HMIS (Homeless Management Information System)
• Proficient in the use of personal computers and related software applications
• Superior at completing intake, assessments, and service plans
• Superior at maintaining documentation, including progress notes for every contact with an individual
• Experience with maintaining compliance with HIPAA policies and practices
• Excellent at working with culturally diverse community‑based organizations and residents
• Excellent at implementing programs and working as part of a team
• Excellent interpersonal skills for establishing and maintaining effective working relationships with employees, other departments,…