CASE Manager III - Inglewood

Case Manager III — Inglewood

Level: Experienced | Position Type:
Full Time |

Location:

USVETS Inglewood – Inglewood, CA | Salary: $64,480.00 – $69,304.00 |

Shift: Day |

Education:

Graduate Degree | Classification:
Exempt

Case Manager III is responsible for guiding veterans toward higher independence. The role involves assessing, planning, implementing, coordinating, monitoring, and evaluating a collaborative case‑management process tailored to meet each veteran’s unique needs.

• Assess veterans referred to the program for housing, employment, education, financial, sobriety support, legal, social, and medical/psychiatric needs.
• Coordinate care with VA personnel and community partners for eligibility documentation and health services.
• Facilitate client intake, compile files, and ensure all eligibility documentation is complete.
• Collaborate with clients to complete Individual Action Plans (IAP).
• Provide guidance to Case Manager I & II staff on IAPs, intervention strategies, progress notes, and discharge planning during weekly meetings.
• Conduct crisis intervention and support staff with client issues.
• Maintain confidential client files in compliance with organization standards and HIPAA.
• Meet with clients as required, document progress in DAP format, and update IAPs monthly.
• Complete discharge summaries and conduct home visits to deliver case‑management services.
• Assist in quality management, data collection, and report preparation.
• Facilitate client life‑skills classes and specialized groups suitable for veteran subpopulations.
• Conduct random drug and alcohol screenings of clients.
• Audit documentation, including eligibility, case notes, IAPs, and discharge forms.
• Support program reporting and supervise student interns (task assignment, review, evaluation).
• Train new staff and provide ongoing staff development.
• Respond to urgent client issues outside of business hours as needed.
• Enter data into the HMIS system and other required databases; document client referrals.
• Attend scheduled team meetings and trainings; submit time sheets and related documentation.
• Perform additional duties as required, including vehicle use for client transportation when authorized.

• Transitional Housing Clients – Drive case management toward permanent housing, ensure daily client presence, monitor rent compliance, and locate community housing units for scattered‑site housing.
• Permanent Housing Clients – Facilitate acquisition and maintenance of permanent housing, locate community units for scattered sites, and ensure children are enrolled in school.
• Workforce Clients – Assist with assessment, enrollment, and development of employment plans; provide resume and cover‑letter support; facilitate job‑placement and related classes.
• SSVF Clients – Deliver rapid‑rehousing services, create Housing Stability Plans, manage family needs, and coordinate VA grants for immediate placement.
• Aftercare Case Management Clients – Conduct home visits, provide educational activities, refer to supportive services, and coordinate case conferencing.
• Incarcerated or Recently Released Veterans – Conduct assessment and enrollment, develop housing and employment plans, facilitate program classes, and pass background checks for jail/prison clearance.
• Counseling Services – Facilitate group or individual counseling and maintain required credentials (e.g., ACSW, LCSW, AMFT, LMFT, or equivalent).

• Masters Degree in Social Work, Psychology, Counseling, or related field.
• At least two years of experience in social services or related field.
• Certification in Substance Abuse Counseling preferred; required for counselors.
• Background clearance required for work with incarcerated veterans.
• Licensed practical or registered nurse credentials required for nursing services.
• Experience with homeless and/or veterans preferred.
• Experience facilitating support groups preferred.
• Strong oral and written communication skills.
• Professional appearance and demeanor.
• Ability to work independently and within a team, take direction, and serve a diverse client base.
• Computer proficiency in Microsoft Office and internet research.
• Valid driver’s license preferred; must meet company insurance and training requirements if operating vehicles.